Virtual Patient Companion

Cleveland Clinic

1d•Onsite

About The Position

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. The Virtual Patient Companion provides continuous remote observation of patients across the Cleveland Clinic enterprise from a centralized monitoring location. Using a telemonitoring system, they observe multiple patients (up to 15-20 at a time) to ensure safety and prevent at-risk behaviors. The companion’s first response is to verbally redirect the patient as needed, and they promptly alert nursing staff through the alarm system or Vocera communication when intervention is required. This role requires strong attention to detail, effective communication, and adherence to patient confidentiality and hospital policies A caregiver in this role works a day/night rotation from 6:30 a.m. – 7:00 p.m. and 6:30 p.m. – 7:00 a.m.

Requirements

High School Diploma/GED
General knowledge of hospital settings
Can monitor up to 15 patients on one screen at one time and prioritize simultaneous situations
Ability to communicate effectively with patients using a microphone and headset
Ability to communicate with hospital staff and respond quickly to patient behavioral changes
Able to use discretion and courtesy when working with patients, visitors, and staff
Basic computer operation skills
Basic Microsoft windows experience

Nice To Haves

Previous experience in a hospital environment
Previous clinical experience
Previous direct patient care experience
Nurse Assistant/Medical Assistant Certification

Responsibilities

Comply with established corporate and departmental policies, procedures, objectives, quality assurance methods and safety codes.
Demonstrate compliance with licensing, regulatory and accrediting agency provisions as required.
Demonstrate appropriate and professional communication behavior toward patients, customers and coworkers.
Cooperate with management and peers to promote an environment of teamwork and collaboration.
Demonstrate an understanding of and proficiency in the use of the NAME TeleSitter Solution software.
Maintain visual observation.
Verbally redirect patients over a digital two-way audio device in patient rooms.
Immediately summon the nursing staff if the patient requires assistance.
Participate in the hand-off of pertinent information/behavior about assigned patients when arriving to monitoring area and upon completion of shift assignment.
Arrange meal break times and inform staff before leaving the monitoring station so relief may be provided to ensure constant patient observation.
Provide patients with explanations as necessary without counseling or providing opinions.