Virtual Technician
About The Position
About the role: The Virtual Technician is responsible for providing expert technical support to customers by diagnosing and resolving complex issues remotely. Leveraging in-depth knowledge of the RT equipment, the Virtual Technician guides customers through troubleshooting steps and ensures issues are resolved efficiently without the need for an on-site technician visit. This role requires a deep understanding of RT’s equipment, problem-solving skills, and the ability to communicate effectively with customers to ensure their issues are resolved.
Requirements
- Technical Expertise Proven experience as an RT Technician or Technical Support with a strong understanding of RT’s equipment and troubleshooting procedures.
- Problem-Solving and Communication Skills Ability to think critically and solve complex technical issues effectively. Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical customers.
- Customer Service Skills Ability to work well within a team and collaborate with different departments to resolve customers issues.
- Work Environment Quiet, comfortable space to work in.
- Reliable ethernet internet connection.
Responsibilities
- Perform advanced remote diagnostics and troubleshooting.
- Communicate technical solutions clearly to customers.
- Escalate unresolved issues to field technicians, as necessary.
- Document all actions taken in Salesforce.
Benefits
- Our comprehensive benefits include professional development, competitive health care coverage, incentives and a healthy work and life balance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
