Virtualization Engineer

Hims & Hers•New Albany, OH

About The Position

Join Hims & Hers Health, Inc. as a Virtualization Engineer II and help power the infrastructure behind a groundbreaking multi-specialty telehealth platform that is transforming healthcare accessibility. In this role, you will be responsible for designing, implementing, maintaining, and optimizing our virtualized and on-premise infrastructure environment. You will ensure high availability, performance, scalability, and security across our virtualization platforms, directly supporting the systems that connect consumers with licensed healthcare professionals. Reporting to the Director of Technology Operations, you will collaborate cross-functionally with engineering, security, and IT operations teams to deliver resilient, modern infrastructure solutions. As a Level II engineer, you are expected to bring strong technical expertise, proactively identify opportunities for improvement, and contribute to architectural decisions that enhance reliability and operational efficiency. We are seeking a forward-thinking, innovative professional who thrives on solving complex infrastructure challenges and continuously improving traditional virtualization and on-premise strategies with modern, scalable solutions.

Requirements

Bachelor's Degree in Computer Science or related field (preferred but not required).
5+ years of data center, server, and/or storage engineering experience.
Experience with server design, data center architecture, and server topology.
Expertise in traditional server virtualization, AWS and Azure cloud infrastructure.
Experience in VMware Audits, Utilization, and NIC teaming.
In-depth understanding of infrastructure and server security in a healthcare context.
Relevant certifications: VMware VCP-DCV, Microsoft WSHAA.
Proficiency in server monitoring, troubleshooting, and communication.
Proficiency in cloud environments as well as on-prem.
Strong problem-solving skills in healthcare innovation.
Ability to lead and mentor junior engineers.
Ability to communicate with technical and non-technical personnel.
Proficiency participating in a Change Management process.

Nice To Haves

Scripting and automation skills and familiarity with: JSON, YAML, and Ansible (a plus).
Experience with architecture designing software (e.g. Visio).

Responsibilities

Create, Design, implement, and maintain server and system architecture, focusing on but not limited to VMware, MS HyperV, Azure, and AWS cloud infrastructure at Hims and Hers Health.
Monitor and ensure all VM / network systems are working correctly.
Ensure the stability, Integrity, and efficient operation of in-house information systems that support core organizational functions at Hims and Hers Health.
Troubleshooting inefficiencies and errors with systems/VMs.
Standardize existing deployments for server and storage virtualization.
Maintain High Availability options for VMs / Networks. Technologies may include VMotion, VCenter HA, and Hyper-V Live Migration.
Build and maintain SOPs, best practice and hardening documentation, and other internal reference documentation.
Develop, maintain, and own system patching schedules on a predictable cadence.
Familiarity with cloud-based remote access through ZTNA applications such as Netskope, Zscaler, and similar platforms.
General understanding of network technologies such as switching and wireless.
Experience with system integrations for Zero Trust Network Access platforms like Netskope, ZScaler, or other ZTNA platforms.
Experience with maintaining vendor relationships for relevant environments.
Collaborate cross-functionally to align VM, Server, and Storage architecture with business needs, security standards, and our dynamic telehealth environment.
Provide technical leadership, guiding junior engineers to optimize our network within the context of healthcare innovation.
Ensure server and storage environment stability, performance, and security, supporting uninterrupted healthcare services.
Proactively Evaluate and Implement security measures specific to Hims and Hers Health, safeguarding sensitive data and ensuring compliance.
Conduct server/storage infrastructure assessments, enhancing our security posture and service quality.
Stay updated with industry trends, adapting to telehealth's unique demands.
Collaborate with vendors and respond to server and infrastructure emergencies to ensure seamless user experience.
Participate in on-call rotations, reflecting our commitment to patient well-being.

Benefits

Competitive salary & equity compensation for full-time roles
Unlimited PTO, company holidays, and quarterly mental health days
Comprehensive health benefits including medical, dental & vision, and parental leave
Employee Stock Purchase Program (ESPP)
401k benefits with employer matching contribution
Offsite team retreats

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