Visa Associate PT

Scheels All Sports•Billings, MT

About The Position

Do you love sports, fitness, fashion or the outdoors? SCHEELS can turn your passion into a rewarding career through our extensive business and product training. SCHEELS is a leader in the sporting goods industry - driven to create the best experience in the USA for our customers. SCHEELS boasts the largest selection of sports brands in America—offering world-class brands, special attractions, and unmatched customer service. SCHEELS empowers our associates to become experts in exceeding the needs and expectations of our customers. SCHEELS associates talk-the-talk, and walk-the-walk, with the best product and expert training in the sporting goods industry. Mentorship and professional development training are a focus throughout your entire career. Must be flexible to work 20-25 hours per week, Monday-Friday during the times of 9am-9pm, Saturday's anytime between 8:30am-9pm, and Sundays 10am-6pm. (daytime hours available) average hours of 20 per week. Schedule may include varied hours, evenings, weekends, and holidays.

Requirements

Customer Service Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine “Thank you”
Culture Approach daily tasks, projects and follow-up communication with energy and sense of urgency
Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact
Show respect and appreciation for others and Scheels
Arrive to work and meetings 10 minutes early
Team Mentality Genuine interest and action in helping others before yourself, regardless of recognition or reward
Teach-ability Consistent eagerness to listen, learn, apply knowledge and accept critical feedback
Ability to adapt to a changing work environment
Ability to apply concepts of basic math, grammar, punctuation and spelling
Dress Code Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners
Efficiency Demonstrate pride and ownership of their work while meeting expected deadlines

Responsibilities

Maintain a high standard of confidentiality and respect for privacy when working with customers who are applying for the Scheels VISA
Professionally process completed applications, finish the check-out process and be knowledgeable to answer questions and potential issues relating to the Scheels VISA
Complete daily audit sheets, track store performance and help maintain compliance with First National Bank, VISA and Scheels regulations and standards
Stock VISA materials daily throughout the store
Execute Card Member Appreciation Days or other special promotions at a high level according to standards set by the bank as well as Scheels Corporate Office
Assist the VISA Coordinator in completing the annual all store VISA compliance training
Maintain an orderly appearance of personal work space and surrounding areas
Excellent communication and customer service skills (both written and verbal) as well as organizational skills, attention to detail and problem solving skills
Be professional in appearance and attitude, contribute to a positive team atmosphere and treat others with respect and consideration while following Scheels’ policies and procedures
Ability to calculate figures and amounts including but not limited to; discounts, percentages, interest, commissions, proportions and volume.
Ability to apply basic concepts of algebra and geometry
Ability to communicate procedures and answer questions and offer to associates, customers and the general public
Proficiency in Microsoft Office programs such as Excel and ability to learn Google systems like Drive, Google Docs, etc.
Must be available to work during the hours of 8am – 9pm Monday through Saturday, 11am – 7pm on Sundays