Visa Ops Specialist

CULTURAL EXPERIENCES ABROAD LLC • Phoenix, AZ

3d • $52,000

About The Position

As an Visa Operations Specialist, you will be responsible for owning and managing specific projects within CEA CAPA’s Enrollment and Advising Department designed to contribute to sales and retention goals including but not limited to document collection, the acceptance and confirmation process, support for the visa and immigration process, and other enrollment operations processes as needed.

Requirements

• 1-3 years of experiencerequired
• Demonstrated commitmentinclusivity
• Proficient in MS Office: Word, Excel, and Outlook
• Excellent organizational and time management skills
• Excellent interpersonal skills and outstanding written and verbal communication skills
• Ability to work in a fast-paced environment
• Ability to respect confidentiality and ethical boundariesregardingstudent privacy

Nice To Haves

• Bachelor’s degree preferred
• Experience with education abroad is a plus
• Experience using CRM (Customer Relations Management)databases,Salesforce preferred.

Responsibilities

• Assistwith the processing of all student documents uploaded through the student portal. This includes:
• Reviewing all documents for accuracy, marking documents received in the Student Information System, and communicating to the account owner or student on any documents that need to be resubmitted.
• Acting as the subject matter expert for approved documents needed according to the specifications of each of our partner institutions and destinations.
• Utilize both phone and email to collect necessary student enrollmentdocumentsincluding internshipmaterialsif applicable.
• Record notes and create efficiencies in Customer Relationship Management (CRM) systemregardingall student communication.
• Assistwith administrative services related to enrollment promotional activities in collaboration with the marketing team.
• Submit all international institutional application materials for studentsparticipatingin Direct Enrollment Programs
• Work collaboratively with various departments across the organization, both domestic and international, to create and continue to improve the student's experience and streamline administrative processes.
• Assistwith creating and updating pre-departureadvisingresources
• Assistwith schedule and plan pre-departure and visa webinars
• Assistwith posting important program specific messages on the CEA CAPA portal according to the pre-planned communication schedule
• Support CEA CAPA Pal Program matching students with a Pal during the pre-departure process.
• Assistwith visa and immigration support procedures.

Benefits

• Wellness & Snacks (In-Office):Fresh Fruit Wednesdays, coffee bar, wellness room, and ergonomic workspaces.
• Time Off & Giving Back:12 paid holidays, generous PTO, and up to 8 hours paid volunteer time—because balance matters.
• Support for Your Whole Life:Benefits coverage for domestic partners and optional pet insurance, helping you care for everyone who matters most.
• Perks & Discounts:Save at 35+ vendors, including Apple, HelloFresh, Walt Disney World, T-Mobile, and more.
• Fun & Community:We encourage team connection and celebration, from office events to informal get-togethers and virtual hangouts—exact activities vary by team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level