Visitor Engagement Representative

Art Institute of Chicago•Chicago, IL

1d•Onsite

About The Position

The Art Institute of Chicago shares its singular collections with our city and the world. We collect, care for, and interpret works of art across time, cultures, geographies, and identities. We are a place of gathering and learning, committed to fostering an inclusive understanding of human creativity. Department Summary The Engagement team creates and maintains a thriving hospitality experience for all who visit the museum. Under the Engagement umbrella, they serve as ambassadors for the intentional, warm and inviting culture they create across campus and manage operations during museum operating hours. Position Summary The Visitor Engagement Representative facilitates admissions and check room services while supporting exhibitions, events, lobbies, and information desks to enhance overall visitor and member experience. Serves as an ambassador for the Art Institute of Chicago, creating a friendly, welcoming environment and consistently providing exceptional service to all guests. This is a full-time 35-hour/week position. The ability to work a flexible schedule, which includes weekends, some evenings, and/or holidays, is a must.

Requirements

A minimum of one year of customer service experience is required.
Must desire to work with the public.
Must have a basic knowledge of customer service best practices and possess excellent communication skills.
Experience in cash handling and utilizing computerized point-of-sale systems with a high level of accuracy.
Ability to read, write, and effectively communicate with customers, peers, and management.
Willingness to work flexible schedules, including weekends, holidays, and before or after hours as needed.
Ability to work in a high-volume environment and interface effectively with visitors in both conveying information and listening to questions/concerns.
Ability to resolve conflicts and de-escalate situations.
Be well organized and thorough with close attention to detail and follow-through.
Must develop a working knowledge of the art in the permanent collection, special exhibitions, and museum events - for both public and donor audiences.
The representative will be able to embody our core service values, which are: Generous with time and knowledge Owning the interaction Take pride in taking care Embody the presentation of the Something Special Embrace the element of Discovery

Nice To Haves

Experience in hospitality or tourist attractions preferred.

Responsibilities

Provides a warm, welcoming greeting, is friendly and approachable, and resolves conflict in a professional and courteous manner.
Effectively and accurately provides information to guests regarding museum policies, exhibits, collections, special events, and programs.
Assists with admission sales, checkroom, event and exhibition scanning, lobby greeting, information desks, and other responsibilities as needed.
Provides additional support for special events and programs outside of normal museum operating hours as needed.
Operates virtual queuing software, helping to safely manage visitor capacity in certain exhibits.
Operates point-of-sale system within proper protocols, including accurate software usage and data capture and consistent messaging in communication with guests.
Responsible and accountable for properly handling funds collected for membership and admission sales, charging appropriate prices, and following guidelines for free and discounted admission.
Utilize manager/guest feedback as an opportunity to improve the customer service approach.
Must participate in and reinforce an enjoyable and inclusive work environment and team culture with colleagues.
Takes initiative to assist other MVE colleagues as needed.
Performs other duties as assigned.