Visitor Experience Associate (Part-Time/As Needed)
About The Position
Comprising the de Young Museum in Golden Gate Park and the Legion of Honor in Lincoln Park, we are the largest public arts institution in the City of San Francisco and one of the largest art museums in the United States. The Visitor Experience Team strives to provide a positive and welcoming experience for our community. As representatives of the Museums, we are constantly looking for ways to connect our visitors with local and global art, in order to promote their knowledge and curiosity of the past, deepen their engagement with the art and ideas of today, and stimulate their creative agency in their own futures. As we prepare for a busy Spring exhibition season, we are looking for individuals passionate about providing excellent service and creating memorable experiences for those who walk through our doors. The application deadline is Saturday, March 7, 2026 (9pm PST). And, the anticipated start date for this position is Thursday, April 16, 2026
Requirements
- Education: A High School Diploma/G.E.D. with demonstrated interest/knowledge in hospitality, art history or practice, education, or related fields is a plus.
- Work Experience: Must have at least two years of customer service experience.
- Demonstrated punctuality and dependability.
- Commitment and ability to work varying schedules.
- Excellent interpersonal manner and ability to communicate information clearly and concisely.
- Demonstrated confidence and enjoyment in interacting and working with the public.
- Dedicated interest in art, art history, the museum field, and a passion for sharing art with patrons.
- Ability to communicate problems and conduct constructive problem resolution.
- Ability to work quickly and efficiently during busy times.
- Ability to handle cash and operate a digital point of sale system.
- Ability to maintain confidentiality of patron credit information, a professional demeanor, accuracy, and attention to detail.
- Ability to work independently and make decisions in the moment with indirect supervision.
- Strong follow-through, problem-solving, and administrative skills.
Responsibilities
- Proactively provides friendly and courteous service to members and visitors
- Assists visitors in navigating museum spaces
- Ability to work effectively with the public and coworkers
- Tracking attendance in exhibition galleries
- Moving stanchions and other equipment, placing signage based on business needs
- Operates coat check, checking-in visitors' personal items
- Maintain neat and organized workspaces
- Controls crowds as needed
- Operates a digital point of sale system as needed
- Promotes museum membership, audio tour, and special exhibition sales on-site
- Informs, sells, and processes memberships
- Performs other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
