Visitor Experience Associate
About The Position
The Visitor Experience Associate is responsible for providing excellent customer service and promoting a fun, inclusive learning experience for visitors throughout the museum. They will greet and assist museum visitors in facilitating their visit to the galleries. They will effectively describe current exhibitions and programs at the museum, complete admission and membership sales, and keep complete and correct attendance records. They will work with visitors and colleagues to create the best possible museum experience. Starting in April 2026, PAFA's Museum will be open Wednesday through Sunday. Applicants interested in this role should be available to work up to three shifts per week during operating hours. Additional shifts may be offered based on the Museum's needs. This is a temporary role, slated to start in March, with an end date in September 2027. Ideal for anyone who loves the arts and wants to gain hands-on experience working in a dynamic museum and educational institution.
Requirements
- High School diploma or equivalent.
- Direct customer service or public speaking experience preferred, with a focus on arts, culture or another humanities-focused organization
- Proven ability to mentor, train and supervise a team of employees
- Enthusiasm about creating experiences for and interacting with a diverse audience
- Experience with creative problem-solving in a forward-facing role
- Familiarity with computerized Point-of-Sale (POS) systems.
Responsibilities
- Greets and orients every customer entering the museum
- Keeps up to date with ongoing museum exhibitions and programs
- Completes transactions for group admissions, individual admissions and membership sales using computerized sales system
- Maintains order at the front desk and in the coat rooms of the museum, including reporting appropriate maintenance requests
- Assists visitors with special needs in locating entrances, services, restrooms and other accommodations required to have a high quality museum visit experience
- Checks the front lobby, bathrooms, and gallery frequently to maintain the highest standards of cleanliness and preparedness.
- Works with visitor experience team members to keep both lobbies stocked with up to date brochures and other print materials.
- Leads tours for various PAFA community members and also the public
- Completes opening and closing routines as instructed to maintain complete transaction and deposit records
- Alerts supervisor to visitor feedback and handles customer related issues when supervisor is not available
- Introduces, distributes, and collects visitor surveys when necessary
- Provides coverage for other departmental areas on an as-needed basis, including Museum Store when necessary
- Ad hoc duties as required
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
