Visitor Services Lead

Niagara University • Niagara University, NY

21h • Onsite

About The Position

With learning and public access at the heart of its mission, the Castellani Art Museum (CAM) seeks a Visitor Services Lead to oversee visitor experience and front desk operations at the Castellani Art Museum during public hours and special events. The Visitor Services Lead acts as a model visitor services representative, ensuring guests and visitors are greeted and given information to make their visits meaningful and welcoming. They are able to work alongside P/T Visitor Services staff, work-study students, interns, and volunteers, offering simple oversight. The Visitor Services Lead balances being a friendly host and museum representative with being a responsible steward of the facilities and collection. This person also oversees the scheduling of Front Desk staff (P/T Visitor Services and Work Study students) and security of collections and of the building during the weekend and off-hour functions. The CAM is open to the public Wednesday through Sunday. The front-of-house work schedule, for this position, ( primarily Thursday-Sunday ) includes weekends, some weekdays (TH/FRI), and some weekday special events after hours. Hours would range from 8-20 per week.

Requirements

• Ability and interest in working with various diverse community groups and the general public
• Ability to work non-traditional business hours on a regular basis
• Knowledge of museum security policies and procedures
• Strong verbal and written communication skills to assist guests and share information with CAM staff
• Ability to receive telephone calls, respond to inquiries and provide clear verbal and written communication to others
• Ability to operate computers, iPad, access the internet and communicate via email, operate a cash register, as well as cash handling skills
• Excellent organizational skills with proven ability to think quickly and decisively in an emergency and give direction and orders
• Ability to write reports and communicate with campus officials and other agencies in an emergency
• Sufficient manual dexterity with proficiency to handle various office machines including but not limited to a computer, calculator, copy machine and fax.

Nice To Haves

• Art or history museum and/or campus security experience is a plus.

Responsibilities

• Coordinate and ensure the daily smooth operation of the museum, including the security of collections and the building on weekends and during off-hour events
• Track the number of visitors and key visitor information, closely monitor guests via security cameras
• Open and close the museum on assigned weekend days and weekday evenings/after hours for special events during the museum's off-hours as directed by the supervisor
• Manage, coordinate, and supervise work-study students and P/T Visitor Service staff.
• Develop and implement monthly work schedule for V/S and W/S Front Desk Staff and train student employees(W/S) for front desk coverage and all event participation.
• Participate in the CAM Team Meetings (Wed 10-11am) (when appropriate) and report on events, security, data, visitor services points of interest
• Perform actions to maintain the safety and security of the museum, its collection and persons in the museum such as early closings, evacuations, or weather emergency procedures; alert Campus Safety, the Museum Director and/or the Operations Manager in the event of any emergency situation within or around the Castellani Art Museum property
• Maintain confidentiality of information (including but not limited to: museum collections and security protocols, student and employee personal information), both during and after their employment with the University.
• Other duties as assigned by supervisor

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED