Visitor Services Supervisor
About The Position
Ensure a visitor service quality of excellence. Provide support to the Assistant Director of Visitor Services in the development and supervision of operations, activities, and staff, resulting in an excellence in service that is comparable to the best museums and destination attractions in the nation. Are you ready to lead a team that brings the magic of the Garden to every visitor? Do you thrive on coaching, mentoring, and creating seamless experiences that make guests feel welcome and inspired? If solving problems, guiding a dynamic team, and delivering world-class service in a breathtaking outdoor setting sounds like your kind of challenge, the Visitor Services Supervisor role at the Desert Botanical Garden is calling your name!
Requirements
- Ability to coach, mentor, and clearly guide with tact and patience
- Experience with ticketing systems.
- Aptitude to learn and apply exemplary customer service techniques as part of a team centered, customer focused environment
- Ability to problem solve
- Flexibility and dependability of schedule including evenings, weekends, and holidays
Responsibilities
- Oversee the daily staffing operations of Admissions, Visitor Center, Exhibits Gallery, Event Check in/Sales and member kiosk. Create and implement staffing schedules that fit the dynamic nature of Garden operations.
- Supervise, mentor, coach and evaluate key staff members.
- Provide supervision of staff and help to manager visitor flow and access control. Communicate information about upcoming events or new developments within the department to Garden visitors and members.
- Provide support to the Assistant Director of Visitor Services in the management of the Garden’s ticketing system, Ticketure, Square for sales. Provide other technological support as needed.
- Coordinate group ticket sales and check-in, consulting with Event and Education teams.
- Monitor phone/digital inquiries daily and opening/closing duties. Support onsite membership sales at admissions and through the call center.
- Respond to visitors’ concerns, online and in person, in a manner that ensures a positive outcome for both the visitor and the Garden.
- Assist the Assistant Director of Visitor Services in the crafting policies and procedures for the Garden’s rental equipment.
- Perform all Visitor Services Associate duties and provide coverage for Leads and Associates as needed.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
