VITA Program Support Specialist (Temporary, Part-Time)

United Way of the Bluegrass Inc•Lexington, KY

1d•$24•Hybrid

About The Position

United Way of the Bluegrass (UWBG) works to create the opportunity for all community members to have a better life. We focus on the building blocks of a good life — a quality education, financial stability for individuals and families, and good health. The work of UWBG focuses on strategic initiatives, public education, advocacy, outcomes and evaluation, development and strengthening of partnerships/collaborations, convening resource mobilization and investment, and backbone and engagement strategies and activities. We bring together the voices, the expertise, and the resources to define, articulate and implement a common agenda for change for our region. That is what it means to "Live United" in Central Kentucky. POSITION The VITA Program Support Specialist provides operational and administrative support to the VITA program to strengthen volunteer recruitment, employer-based drop-off services, and filing season operations. The position is intentionally front-loaded to support peak tax season activity and transitions to reduced hours later in the year to support volunteer engagement, planning, and coordination activities. This role supports—but does not replace—the volunteer-based tax preparation model.

Requirements

Associate’s degree in social work, business, organizational management, or related field preferred.
Minimum of 1-3 years related experience in customer service, health and human service, non-profit, administrative support or other related field preferred or sufficient combination of education and experience.
Familiarity with VITA tax preparation is strongly desired.
Computer literacy, particularly in Microsoft Office, and reliable transportation are necessary.
Strong organizational, time-management, and communication skills.
Ability to manage confidential information.
Basic computer proficiency.
Availability during standard weekday business hours.
Occasional flexibility during peak filing periods.
Reliable transportation preferred.
The employee must regularly communicate clearly, in oral and written formats, with others in person, over the phone, and via other devices.
The employee must be able to transcribe, read extensively, prepare, and analyze data and figures, and operate a computer and other standard office machinery.
The employee must be able to lift, carry, push, and/or pull objects weighing up to 25 lbs.

Nice To Haves

Experience in program coordination, administrative support, customer service, or nonprofit operations preferred.
Familiarity with VITA programs or community-based service delivery strongly preferred.

Responsibilities

Support volunteer recruitment and onboarding, including coordination of background checks, training logistics, and communications.
Assist with employer-based drop-off site coordination, including scheduling, document tracking, and follow-up.
Support virtual and in-person appointment workflows, including intake, appointment coordination, and administrative follow-up.
Assist with tax site administration tasks, including the collection and tracking of required IRS documentation and materials.
Support quality assurance and administrative processes to ensure compliance with IRS VITA Quality Site Requirements.
Maintain strict confidentiality of taxpayer and volunteer information.
Provide general program support to ensure continuity of services during peak filing season.
Adheres to IRS Code of Conduct and confidentiality requirements.
Volunteers remain the primary tax preparers at all times.
This position provides administrative and coordination support only and does not function as a stand-alone tax preparer role.