Vita Site Assistant (PT Temporary, Grant Funded), CPTN10564BTEC

College of DuPage

8d • $20

About The Position

The College of DuPage is a comprehensive community college located 27 miles west of downtown Chicago, vitally connected to our local area for over 50 years. We prepare students for a lifelong passion for learning on our 273-acre campus which is home to nine associate degrees and a wide variety of professional and technical certificates. Many of these credentials prepare students to seamlessly articulate into the baccalaureate programs of our higher education partner institutions.

College of DuPage is committed to student success and values an inclusive and welcoming community environment. We are an equal opportunity employer committed to diversity in the workforce. Our connection to the larger metropolitan area is essential to our success and provides a wealth of diverse cultural and recreational opportunities.

Requirements

• HS Diploma or GED required.
• One to two years of professional experience working in business or a position with customer service responsibilities required
• Strong written and oral communication skills and demonstrated ability to relate to a diverse population required
• Attention to detail and highly organized with the ability to maintain confidentiality required
• Proficient in MS Office suite including the ability to create spreadsheets with Microsoft Excel required
• Ability to prioritize tasks and to work autonomously as well as in teams required
• Experience adapting to new software preferred

Nice To Haves

• Associates degree preferred.
• Accounting Certificate or completion of a minimum of 12 semester hours of Accounting coursework, including coursework in income tax preparation, preferred.

Responsibilities

• Assist with Volunteer Income Tax Assistance (VITA) program. Provide support and connection to taxpayers during the tax return filing process.
• Complete IRS training and minimum of four certification exams; Volunteer Standards of Conduct; Intake/Interview an Quality Review Training; and Basic and Advanced Tax Law
• Oversee taxpayer inquiries and ensure follow-up is completed in a timely manner
• Research and resolve IRS acknowledgments and rejected returns in TaxSlayer
• Assist with distribution of promotional materials to community locations as needed and serve as liaison for program
• Research and respond to questions and provide information to team members, and taxpayer email and phone inquiries
• Assist with administrative duties including creating tax preparer accounts, managing time tracking software, monitoring time reports, managing site appointment software, and communicating status with team
• Monitor & Create Excel reports tracking tax preparer hours and other data for VITA grant requirements
• Contribute to weekly meetings with VITA team and team members
• Supervise VITA site operations (primarily Saturday/Sunday) at the main campus and off-campus locations
• Provide oversight of high school volunteers and department student workers. Ensure completion of appropriate IRS certification exams and maintain records of required forms for high school volunteers and student workers.
• Serve as the first point of contact for customer issues on-site. Work with instructors to facilitate appropriate resolution.
• Schedule client appointments in SimpleTix and manage appointment availability in SimpleTix with guidance from the Site Coordinator
• Manage volunteer materials and supplies, including preparation of name tags and weekly volunteer list with assignments
• Maintain VITA site supplies including paper, forms, ink cartridges, and office supplies as needed
• Other duties as assigned

Benefits

• College of DuPage also offers regular part-time positions a variety of fringe benefits including retirement benefits, access to holiday pay, personal time and other discounts on classes.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED