Voice Communications Specialist - Willoughby Hills FHC

Cleveland Clinic•Willoughby Hills, OH

3d•Onsite

About The Position

Serving the needs of the surrounding communities, Willoughby Hills Family Health Center offers patients a wide variety of pediatric, family medicine, radiology and cardiology services. On this team, you will join a family of caregivers, enhance your skills and build a rewarding career at Cleveland Clinic, one of the most respected healthcare organizations in the world. As Voice Communication Specialist, you will operate telecommunication telephone console systems and associated equipment to coordinate essential correspondences. This role is a steppingstone to numerous other positions within the Cleveland Clinic system, including PSS. A caregiver in this position works days from 8:00am to 5:00pm.

Requirements

High School Diploma
A minimum of 1 year of Call Center or telephone operator experience
Or 2 years of Customer Service experience
Understanding of networking/distributed computing environment concepts and principles of client/server configuration
Excellent knowledge of messaging technology and project management skills

Nice To Haves

Health care or related field experience

Responsibilities

Receive and screen all incoming and outgoing calls to determine proper routing and provide system usage information and Foundation directory assistance.
Place and record all outgoing local long distance and international calls for doctors and other hospital personnel in the manner described by procedures.
Direct hospital personnel request conference calls to conference company as procedures described.
Provide assistance to hospital patients with dialing instructions, placing calls and answering questions.
Provide overhead and long-range paging services to the FHC and other outside callers as applicable.
Process group alert test twice daily.
Expedite medical emergency and crises intervention procedures using page and established procedures.
Assist staff with out-of-service pages by performing program changes using page systems.
Process calls using associated telephone equipment, such as SL1 auxiliary telephone backup systems, messaging technology equipment and alpha units.
Assist personnel in contacting on-call physicians and other on-call personnel.
Provide outside callers with medical assistance by contacting on-call physicians for appropriate services as applicable.
Operate various systems and facsimile equipment.
Send domestic and international telegrams using telex format on CRT.
Receive, log and dispatch incoming telex and facsimile messages.