Voip Engineer

TEKsystems•Inver Grove Heights, MN

5d•$60 - $80•Hybrid

About The Position

Requisition Title Telecommunications Engineer: IV (Lead) Description Resume Must Haves: - Experience with Microsoft Teams Voice to support migration efforts to Microsoft Teams voice platform. - Experience with Contact Center as a Service (CCaaS) platforms such as Five9, NICE, Genesys or Cisco - The ability to work with the business to gather business requirements. - Not just understand the how, but also the why, when, and why not of telephony service delivery in support of business process and goals. - Develop telecommunication solutions to address user needs. - Prepare detailed specifications flowcharts and end to end Visio designs for implementation of telephony solutions. - Maintain telephony related hardware, software, and infrastructure. - Monitor, log, track and resolve hardware, software, and infrastructure deficiencies and notes weaknesses or tendencies toward failure. Additional Qualifications - Migration of legacy phone systems into Microsoft Teams Voice - TDM, IP-PBX, and VM/UM integration - PRI, Digital, Analog, VOIP, IP Telephony, POE, H323, SIP (station and trunking) - PSTN connectivity – ISP provisioning/management - Ability to design, administer, troubleshoot, and support dial-plans and call flows/vectors. - Deployment of Microsoft Teams in a complex enterprise environment - QOS/COS traffic shaping/bandwidth throttling Monitoring, packet capture and analysis and troubleshooting IP voice issues. - Understanding of Number Porting

Requirements

Experience with Microsoft Teams Voice to support migration efforts to Microsoft Teams voice platform.
Experience with Contact Center as a Service (CCaaS) platforms such as Five9, NICE, Genesys or Cisco
The ability to work with the business to gather business requirements.
Not just understand the how, but also the why, when, and why not of telephony service delivery in support of business process and goals.
Migration of legacy phone systems into Microsoft Teams Voice
TDM, IP-PBX, and VM/UM integration
PRI, Digital, Analog, VOIP, IP Telephony, POE, H323, SIP (station and trunking)
PSTN connectivity – ISP provisioning/management
Ability to design, administer, troubleshoot, and support dial-plans and call flows/vectors.
Deployment of Microsoft Teams in a complex enterprise environment
QOS/COS traffic shaping/bandwidth throttling Monitoring, packet capture and analysis and troubleshooting IP voice issues.
Understanding of Number Porting
Must meet minimum compliance requirements of CHS

Responsibilities

Develop telecommunication solutions to address user needs.
Prepare detailed specifications flowcharts and end to end Visio designs for implementation of telephony solutions.
Maintain telephony related hardware, software, and infrastructure.
Monitor, log, track and resolve hardware, software, and infrastructure deficiencies and notes weaknesses or tendencies toward failure.