Volunteer Coordinator

Mobile Loaves & Fishes•Austin, TX

3d•Onsite

About The Position

The Volunteer Coordinator is an integral member of the Community Empowerment department, working to steward the MLF vision of empowering communities into a lifestyle of service with the homeless by filling the volunteer needs of our programs as we steward relationships with groups and individuals who desire to serve with us. This position will focus heavily on the administrative communication and coordination needed to ensure an excellent volunteer experience. At MLF, our vision is to empower communities into a lifestyle of service with the homeless, and the Volunteer Coordinator is on the front lines of bringing this vision to life. This is a full-time, non-exempt position reporting to the Volunteer Manager. Due to the nature and requirements of the position, hours are flexible to fit the needs of the organization, but typically include 8am-5pm Tuesday-Saturday. Additional nights and weekends may be required. The Volunteer Coordinator will office at Community First! Village located at 9116 Hog Eye Road, Austin, TX 78724.

Requirements

Commitment to serving those who have experienced homelessness and personal alignment with MLF's vision, mission, core values, and goals.
At least 2 years of experience in scheduling, organizing, and coordinating groups or relevant work experience
Solid educational background including an undergraduate degree, or equivalent experience
Demonstrates integrity and strives for excellence in their work
Must be able to respond quickly to correspondence with effective and efficient communication
Ability to remain poised under pressure and steady in fast-paced environments
Ability to present self and organization to the community in a positive, sincere, and professional manner
Must be proficient in the use of technology, including Microsoft Office Suite
Excellent judgment and creative problem-solving skills
Strong organizational skills; detail-oriented
Always flexible to change
Attentive listening skills
Must have a valid driver's license
Ability to move and lift up to 30 lbs.
Ability to move about all phases of Community First! Village
Ability to drive a golf cart

Nice To Haves

Experience in Salesforce or equivalent CRM a plus

Responsibilities

Manage and coordinate volunteer group requests, scheduling, and communicating all necessary information with group liaison
Update and maintain volunteer opportunities, descriptions, and communications, to ensure an enjoyable and safe serving experience for all volunteers
Welcome, orient, and check in volunteers to Community First! Village (CFV) daily, with the spirit of hospitality and stewardship
Maintain accurate information within the volunteer database system daily, and generate monthly reporting of volunteer statistics for leadership and program managers
Provide support to current and potential volunteers as they navigate our volunteer portal and calendar
Provide support and customer service to all internal volunteer facing programs
Coordinate volunteer inquiries that are handed off from other internal departments with timeliness, care, creativity, and hospitality
Respond to a high volume of volunteer inquiries in a timely manner, through email and phone
Maintain an organized record of individuals and groups interested in various volunteer activities
Maintain all necessary calendars that are associated with volunteer scheduling
Assist with volunteer appreciation initiatives, including the annual Volunteer Appreciation event
Assist in the planning and execution of the volunteer training sessions
Attend staff meetings and other meetings deemed necessary
Other Duties & Responsibilities as needed