Volunteer Coordinator

Fello • Annapolis, MD

13d • Onsite

About The Position

At Fello, we champion the rights of people with disabilities and invest in what matters most: real opportunities, strong relationships, and inclusive, equitable communities. We partner with people with disabilities to provide support services, develop inclusive housing, and create spaces where people feel genuinely connected—not just accommodated. The Volunteer Coordinator manages the day-to-day operations of Fello's volunteer program. This position leads volunteer recruitment, onboarding, training, scheduling, and engagement, ensuring volunteers have a positive, well-supported experience aligned with Fello's mission and culture. This role works closely with the Director of Community Engagement, division/department heads, and others to facilitate volunteer involvement and serves as a primary point of contact for volunteers, ensuring consistent communication, documentation, and coordination. This position is a member of the Leadership Council. The Volunteer Coordinator will manage all aspects of volunteer recruitment efforts, including outreach, application processing, screening, background checks, and placement in accordance with Fello's policies and procedures. This role develops and maintains up-to-date volunteer role descriptions in partnership with divisions and departments, facilitates volunteer matching, and supports special events and specialized volunteer initiatives. The position involves managing volunteer databases, tracking volunteer participation, hours, and demographic data, and collecting feedback about Fello's volunteer program from volunteers and divisions/departments. The Volunteer Coordinator ensures volunteer engagement practices align with Fello's vision, mission, and values and supports collaboration efforts, including volunteer appreciation.

Requirements

• Strong communication and interpersonal skills
• Developed interview skills
• Strong reasoning and problem-solving skills
• Ability to analyze and draw actionable insight
• Ability to work collaboratively with diverse personalities and employee populations
• Ability to work well under pressure in an ever-changing environment
• Proficiency in Microsoft Word, Excel, Outlook and CRM systems
• High school diploma or equivalent
• Three years of volunteer management, community engagement, or related experience
• Ability to drive

Nice To Haves

• Bachelor's degree

Responsibilities

• Manage the day-to-day operations of Fello's volunteer program.
• Lead volunteer recruitment, onboarding, training, scheduling, and engagement.
• Ensure volunteers have a positive, well-supported experience aligned with Fello's mission and culture.
• Work closely with the Director of Community Engagement, division/department heads, and others to facilitate volunteer involvement.
• Serve as a primary point of contact for volunteers, ensuring consistent communication, documentation, and coordination.
• Manage all aspects of volunteer recruitment efforts, including outreach, application processing, screening, background checks, and placement.
• Develop and maintain up-to-date volunteer role descriptions.
• Facilitate volunteer matching.
• Support special events and specialized volunteer initiatives.
• Manage volunteer databases, tracking volunteer participation, hours, and demographic data.
• Collect feedback about Fello's volunteer program from volunteers and divisions/departments.
• Ensure volunteer engagement practices align with Fello's vision, mission, and values.
• Support collaboration efforts, including volunteer appreciation.

Benefits

• This position includes an award-winning total rewards (benefits) package and opportunities for professional development within our mission-driven organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED