Volunteer Engagement Coordinator

Los Angeles Regional Food Bank•Vernon, CA

1d•$21 - $25

About The Position

The Volunteer Engagement Coordinator provides timely support services to the Volunteer Department and Food Bank Staff. Assist with the recruitment, evaluation, and orientation of existing and new volunteers. WHAT YOU’LL DO Volunteer Relations: Recruit, schedule, and coordinate individual and group volunteers to support the Food Bank’s programs and operations. Lead, train, orient, and supervise volunteers at on-site events across both volunteer facilities and off-site events such as drive-through, pop-up, and walk-up food distributions. Build strong relationships with volunteers. Provide consistent, excellent customer service to motivate volunteers to continue engaging with the Food Bank by ensuring that they have a positive experience. Maintain a volunteer management system/ database to track and report volunteer activities, such as hours completed, most recent shift attended, name of project or program, etc. Conduct and/or arrange for volunteer orientation and training. Engage in volunteer management best practices. Responsible for the Volunteer Recognition Program. Consistent engagement with volunteers to express appreciation and build rapport. Update and maintain an accurate count of individuals and groups on our Volunteer Schedule. Communicate the schedule to the volunteer team and internal teams (Operations, Programs, and Development). Collaborate with volunteer team and internal teams (Operations, Programs, and Development). Assess volunteer needs across our programs and make recommendations for change. Respond to telephone, voicemail, written, and e-mail inquiries. Community Partnership & Outreach: Attend recruiting events within the community and perform community outreach to increase volunteer participation. Identify and evaluate qualified volunteers to take on volunteer leadership roles. Develop new engagement and recruitment strategies for volunteers, including virtual opportunities. Attend recruiting events within the community and perform community outreach to increase volunteer participation. Assist with special projects and events.

Requirements

High School Diploma required; Prefer at least 2 years’ College-level course work completed.
Experience in volunteer recruitment or event management desired.
Ability to work in a fast-paced environment that requires strong multitasking skills, excellent time management, and self-starter mentality.
Great public speaking, oral and written skills.
Excellent customer service and engagement skills with the public
Able to complete assignments with attention to detail and high degree of accuracy.
Proficient in basic computer applications such as Excel and Google Workspace (i.e. sheets, docs)
Demonstrated capability to conduct one’s self in a calm, courteous, and professional demeanor when dealing with the public and/or with difficult situations during all interactions.
Must be resourceful and possess good analytical skills with the ability to think creatively to solve problems.
Ability to identify events in need of volunteers and be proactive with recruitment and engagement
Ability to work productively in an environment with frequent interruption.
Ability to properly handle confidential information.
Work effectively and collaboratively with others towards common goals. Presents a professional appearance and demeanor.
Communicate accurately, honestly, supportively and in a timely manner with department and interdepartmental team members.
Demonstrate strong planning, organization, time management, and interpersonal skills.
Flexible to occasionally work early-morning and evening hours. Flexible to commute to various volunteer locations per departmental needs.
Willingness to adjust hours to accommodate the needs of the job.
Ability to work well with a diverse group of staff and volunteers.
Regularly walk volunteers to different locations around the Food Bank throughout the day.
Must be able to sit, stand, bend, and walk for extended periods of time.
Ability to both carry and lift 30 to 40 pounds.
Possess a valid California Driver’s License and have access to a reliable, insured vehicle. Must be able to travel within Los Angeles County as required. Work assignments may include various facilities and hubs across Los Angeles County, including locations in Los Angeles and the City of Industry, CA. Flexibility to commute between Food Bank facilities as needed is essential.
Passion for the Food Bank’s mission and commitment to the values of the organization: collaboration, inclusion, diversity, equity, accessibility, respect, service, stewardship & accountability.

Nice To Haves

Bilingual, English/Spanish or other languages preferred, but not required

Responsibilities

Recruit, schedule, and coordinate individual and group volunteers to support the Food Bank’s programs and operations.
Lead, train, orient, and supervise volunteers at on-site events across both volunteer facilities and off-site events such as drive-through, pop-up, and walk-up food distributions.
Build strong relationships with volunteers.
Provide consistent, excellent customer service to motivate volunteers to continue engaging with the Food Bank by ensuring that they have a positive experience.
Maintain a volunteer management system/ database to track and report volunteer activities, such as hours completed, most recent shift attended, name of project or program, etc.
Conduct and/or arrange for volunteer orientation and training.
Engage in volunteer management best practices.
Responsible for the Volunteer Recognition Program.
Consistent engagement with volunteers to express appreciation and build rapport.
Update and maintain an accurate count of individuals and groups on our Volunteer Schedule.
Communicate the schedule to the volunteer team and internal teams (Operations, Programs, and Development).
Collaborate with volunteer team and internal teams (Operations, Programs, and Development).
Assess volunteer needs across our programs and make recommendations for change.
Respond to telephone, voicemail, written, and e-mail inquiries.
Attend recruiting events within the community and perform community outreach to increase volunteer participation.
Identify and evaluate qualified volunteers to take on volunteer leadership roles.
Develop new engagement and recruitment strategies for volunteers, including virtual opportunities.
Assist with special projects and events.

Benefits

Medical: Employee HMO coverage as little as $10 per bi-weekly paycheck and access to Nonstop Health funds
Dental: Employee HMO coverage available at no cost
Vision: Comprehensive vision insurance with generous allowances for examinations and material costs
Flexible Spending Accounts
Employer-paid Life Insurance and Long-Term Disability
Optional Long-Term Care Insurance
403(b) retirement savings plan with employer match
Employee Assistance Program (EAP) with expanded Mental Health
Employee recognition programs
Growth & career development support for professional certifications and additional training resources
Vacation: Two weeks annually for the first three years
Holiday: Nine paid holidays; eligible upon date of hire
Sick Leave Time available