Volunteer Engagement Coordinator

Cooper University Hospital•Camden, NJ

About The Position

In coordination with the Director of Consumer Experience, The Volunteer Engagement Coordinator is responsible for interviewing/orientation, assigning placements, training, and onboarding. Volunteer engagement to keep volunteers inspired and engaged, rounding with volunteers in their assigned locations, addressing volunteer needs, proactive communication through Better Impact, i.e.: birthday, anniversary, etc. Recognition programs, including annual volunteer luncheon. Develop ongoing relationships with Cooper Leaders to ensure they are engaging their assigned volunteers for retention and volunteer satisfaction. Administer Volunteer Engagement Survey Annually. Guiding, facilitating, and enabling the volunteer's personal growth within our program. Maintains accurate records to provide timely updates and reports. Works with the Director of Consumer Experience, Volunteer Administrative Coordinator and the Volunteer Growth Coordinator to plan, develop, coordinate and execute a comprehensive program to engage and retain volunteers to support Cooper University Health Care programs and impact. Coordinates with the Volunteer Administrative Coordinator for scheduling new volunteers for interviewing, onboarding and training. Escalate any issues that may impact the Volunteer department to appropriate department leadership, keeping the Director informed. In coordination with the Director, Volunteer Administrative Coordinator and Volunteer Growth Coordinator ensures that all departments are staffed with volunteers they have requested and that the resources are used effectively and smoothly. And maintains volunteer service descriptions for specific assignments and activities. Manage incoming communications in a timely manner. Gather feedback following volunteer shifts. Ensure safety protocols are both understood and followed by both volunteer program volunteers. Promote, and communicate vision and goals of the volunteer program that are in line with the Cooper’s mission and goals. Photograph all volunteer events and sharing photos with respective areas and archiving accordingly. Perform other duties and responsibilities in carrying forward the mission of Cooper University Health

Requirements

3-5 year's experience required.
High School Diploma
Previous experience in a volunteer office or volunteer program.
Experience with volunteer or employee engagement programs

Nice To Haves

Bachelor's Degree preferred
Hospital experience a plus

Responsibilities

interviewing/orientation
assigning placements
training
onboarding
Volunteer engagement to keep volunteers inspired and engaged
rounding with volunteers in their assigned locations
addressing volunteer needs
proactive communication through Better Impact, i.e.: birthday, anniversary, etc
Recognition programs, including annual volunteer luncheon
Develop ongoing relationships with Cooper Leaders to ensure they are engaging their assigned volunteers for retention and volunteer satisfaction
Administer Volunteer Engagement Survey Annually
Guiding, facilitating, and enabling the volunteer's personal growth within our program
Maintains accurate records to provide timely updates and reports
Works with the Director of Consumer Experience, Volunteer Administrative Coordinator and the Volunteer Growth Coordinator to plan, develop, coordinate and execute a comprehensive program to engage and retain volunteers to support Cooper University Health Care programs and impact
Coordinates with the Volunteer Administrative Coordinator for scheduling new volunteers for interviewing, onboarding and training
Escalate any issues that may impact the Volunteer department to appropriate department leadership, keeping the Director informed
ensures that all departments are staffed with volunteers they have requested and that the resources are used effectively and smoothly
maintains volunteer service descriptions for specific assignments and activities
Manage incoming communications in a timely manner
Gather feedback following volunteer shifts
Ensure safety protocols are both understood and followed by both volunteer program volunteers
Promote, and communicate vision and goals of the volunteer program that are in line with the Cooper’s mission and goals
Photograph all volunteer events and sharing photos with respective areas and archiving accordingly
Perform other duties and responsibilities in carrying forward the mission of Cooper University Health