VP Account Management - US
About The Position
Acast is seeking a Vice President, Account Management (US) to lead and transform our U.S. sales support and client services organization. This executive will be a strategic operator and subject matter expert responsible for evolving the account management function into a scalable, high-performance, client-centric engine that drives retention, upsell, and revenue optimization. This role will focus on building best-in-class internal processes, systems, and offshore/nearshore data management infrastructure to support a rapidly growing U.S. sales organization. The VP will lead premium client services for top-tier advertisers and agency partners while architecting a scalable support model that enhances seller productivity and revenue growth.
Requirements
- 12+ years of experience in account management, client services, revenue operations, or sales support leadership within digital media, advertising, ad tech, or related industries.
- Proven experience scaling sales support or account management teams in high-growth environments.
- Demonstrated expertise in offshore and nearshore operational management.
- Strong systems orientation, including CRM optimization and revenue reporting tools.
- Deep understanding of premium client services within advertising and media environments.
- Track record of driving upsell, renewal, and revenue optimization strategies.
- Experience leading U.S.-based enterprise client relationships.
- Exceptional cross-functional leadership and executive communication skills.
Responsibilities
- Define and execute the U.S. account management vision aligned with Acast’s commercial strategy.
- Evolve the sales support structure to improve operational efficiency, seller enablement, and client satisfaction.
- Design and implement a scalable coverage model that supports enterprise, mid-market, and growth accounts.
- Partner with Sales, Ad Operations, Revenue Operations, Product, and Finance to ensure seamless cross-functional execution.
- Serve as a subject matter expert in account management operations and client services.
- Develop and optimize internal processes, workflows, SLAs, and best practices to standardize execution across the U.S. organization.
- Lead CRM and systems enhancements to improve forecasting accuracy, tracking, renewals, and revenue optimization.
- Implement performance metrics and dashboards to measure retention, upsell, yield optimization, and client satisfaction.
- Oversee enterprise-level account management for Acast’s largest U.S. relationships
- Develop white-glove service frameworks tailored to premium clients.
- Lead strategic business reviews (QBRs), performance reporting, and executive-level client engagement.
- Identify and drive renewal, cross-sell, and upsell opportunities through data-driven insights.
- Partner closely with U.S. Sales leadership to maximize long term value across accounts.
- Build structured upsell and optimization playbooks for the account management team.
- Implement revenue retention strategies and proactive renewal management frameworks.
- Leverage data and performance insights to identify incremental revenue opportunities.
- Recruit, mentor, and scale a high-performing U.S. account management team (15-20 employees).
- Develop clear career paths and training programs to elevate subject matter expertise.
- Foster a culture of accountability, collaboration, and operational excellence.
- Create performance standards tied to retention, upsell, and client satisfaction metrics.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
