VP Advisor Experience Technology, Rapid Response Team

LPL Financial•San Diego, CA

About The Position

The leader of the Advisor Experience Rapid Response Team is an experienced technology leader accountable for ensuring the stability, resiliency, and operational excellence of LPL’s Advisor Platform. This role sits at the intersection of engineering and operations — driving near-term reliability and stability. The ideal candidate is a hands-on, systems-thinking leader who thrives in complex environments, can mobilize teams around urgent priorities, and brings both discipline and innovation to enterprise-scale stability challenges.

Requirements

Minimum of 10 years of progressive experience in technology leadership roles, with significant experience in enterprise-scale platform operations or engineering.
Minimum of 5 years managing high-severity incidents and rapid response efforts.
Experience managing large, complex, multi-stakeholder technology programs with significant business impact and operational urgency.
Track record of modernizing delivery practices within legacy or hybrid ecosystems
Financial Services Experience or wealth management technology.
Experience with CI/CD pipelines and infrastructure-as-code.
Managing executive updates during outages.
Proven track record introducing modern reliability practices (e.g., chaos engineering).
Leadership Under Pressure: Ability to make quick, informed decisions during high-stakes incidents.
Systems Thinking: Understands interdependencies across platforms and anticipates downstream impacts.
Collaboration: Works effectively across engineering, operations, and business teams.
Problem-Solving: Skilled at root cause analysis and implementing sustainable fixes.
Continuous Improvement: Drives process enhancements and automation to reduce future incidents.

Nice To Haves

AWS Certified Solutions Architect, ITIL, or SRE-related certifications (preferred).

Responsibilities

Oversee the Advisor Experience Rapid Response Team (RRT) — an elite “tiger team” of senior engineers dedicated to resolving production incidents, advisor escalations, and other high-priority stability issues.
Lead root-cause triage efforts and elevate critical friction points through advisor feedback, telemetry, and incident analytics
Drive measurable reduction in advisor pain and improve trust in the technology platform
Partner with business and operations leaders to translate advisor impact into actionable technology improvements.
Provide leadership to deliver tactical production changes to remediate root causes of incidents.
Establish OKRs and measurements of success related to overall Advisor Experience resilience and Rapid Response Team effectiveness.