VP, Business Systems Engineering & Data Strategy

Touchsuite•Boca Raton, FL

6d•Onsite

About The Position

TouchSuite is seeking a VP of Business Systems Engineering & Data Strategy to lead the architecture, integration, and optimization of the company’s core business systems. This role sits at the intersection of technology, operations, and data strategy. The ideal candidate will have deep experience designing and managing Salesforce-centered business systems, building data infrastructure and dashboards, and integrating external platforms across fintech or payments environments. The successful candidate will help TouchSuite transform operational processes into scalable, automated systems while delivering real-time intelligence across the organization. This role reports into a cross-functional leadership structure across Technology and Operations and will lead a small internal team responsible for Salesforce administration, data engineering, and business intelligence. The position is based in Boca Raton, Florida and requires on-site collaboration five days per week.

Requirements

Deep expertise in Salesforce architecture and ecosystem management
Experience integrating Salesforce with multiple external platforms and APIs
Strong background in business intelligence and data visualization (Power BI preferred)
Experience managing complex system integrations using middleware platforms such as MuleSoft
Demonstrated ability to design systems supporting cross-department business workflows

Nice To Haves

Experience in payments, merchant acquiring, fintech, or financial services
Familiarity with payment processor integrations (TSYS, Fiserv, gateway platforms)
Experience supporting underwriting, risk, or merchant lifecycle operations
Exposure to AI automation and workflow optimization
Experience managing technical teams including administrators, analysts, and engineers
Ability to lead cross-functional projects involving both business and technical stakeholders
Systems thinking and architectural discipline
Strong operational awareness
Entrepreneurial mindset and urgency
Ability to translate business requirements into scalable technology solutions
Comfort operating in high-growth fintech environments

Responsibilities

Lead the evolution of TouchSuite’s Salesforce-centered business systems architecture
Ensure full integration of Salesforce across Sales, Underwriting, Risk, Merchant Support, and Flex Capital
Oversee architecture for Sales Cloud, Service Cloud, and Experience Cloud environments, including Agent and ISO portals
Manage integrations between Salesforce and critical fintech platforms including: Payment processors (TSYS / Fiserv), Underwriting and verification platforms, Internal merchant lifecycle systems
Oversee integration frameworks including MuleSoft
Build and manage a scalable data integrity and reporting layer across the organization
Lead development of Power BI dashboards supporting executive decision making
Ensure consistent reporting across sales performance, merchant lifecycle, risk monitoring, and operational performance
Establish strong governance around data accuracy, normalization, and availability
Identify manual processes across the organization and implement workflow automation
Translate operational requirements into scalable system solutions
Support automation across merchant onboarding, underwriting workflows, customer support, and capital funding processes
Identify opportunities to leverage AI and machine learning within the company’s operational systems
Work with internal technology leadership to introduce automation and intelligent workflows where appropriate
Establish development priorities, roadmap planning, and delivery frameworks
Lead and develop a small technical team including: Salesforce Administrator, BI Analyst, Data Engineer, QA support resources
Partner closely with leadership across: Technology, Operations, Risk & Underwriting, Sales & Customer Support
Act as a translator between business leaders and engineering teams to ensure technology investments directly support operational outcomes