VP, Client Operations

dentsu•New York, NY

3d•Hybrid

About The Position

iProspect, a dentsu company, is a global digital-first end to end media agency. Its unmatched mix of media strategy and storytelling with digital expertise and audience knowledge defines the new territory of performance-driven brand building. By delivering human-centric solutions, iProspect accelerates growth for the world’s most iconic brands including Sonos, Cox, LG, Hilton, Levi’s, Budweiser, Microsoft, and Procter & Gamble. The iProspect team works across a network of more than 8,000 media and performance specialists spread across 93 global markets. The VP, Client Operations oversees all activities related to transforming how we win, manage, and grow top‑tier client relationships that span multiple dentsu agencies and capabilities (“Solutions” accounts). As dentsu continues to integrate Creative, Media, and Customer Experience, strengthening our sales, solutions, and client management operations becomes a vital organizational capability. You will manage operational excellence and transformation initiatives that enhance governance, resourcing, processes, and the enablement of technology and tools across dentsu. Bringing together talent across disciplines and global regions to support one of our top clients. The goal is to integrate the best of dentsu through harmonized, scalable, and agile processes and systems, with clear definition of global standards versus local flexibility. This is a hybrid opportunity based in our New York office and reports directly to the EVP, Managing Director. Partnering closely with the Global COE Leadership Team (Media, Strategy, Planning, Analytics & Transformation) to implement and drive Operations & Transformation that enables Client Excellence. In this role, you will lead global compliance to new operational best practices and guide the US Operations Team (Financial Accountability, Ad Ops, Tools & Systems, Project Management, Trafficking, Creative Operations, etc.). Fostering connectivity with Project Management and team leads across services such as Influencer and Creative (services beyond Paid Media).

Requirements

8–10+ years of experience operating within a large, complex global organization.
Experience managing direct and indirect teams of 8+ individuals.
Proven experience supporting complex organizational transformation focused on process optimization and operational excellence.
Experience implementing business operations systems and control frameworks, including staffing models, financial/budgetary controls, and technology/tool selection and implementation.
Strong understanding of business operations excellence, transformation principles, and best practices.
Demonstrated ability to collaborate with leaders across functions to streamline processes and resolve operational challenges using innovative approaches.
Experience driving best‑in-class ways of working across geographically diverse teams.
A “can‑do” attitude, able to operate effectively in a matrixed environment using collaboration, influence, and persuasion.
Excellent communication skills, capable of presenting complex concepts, risks, and strategies to regional teams and discussing technical aspects with subject‑matter experts.
Ability to recruit, manage, and develop a high‑performing team of business operations and transformation professionals.

Responsibilities

Systematize and deliver new business models and best‑in‑class ways of working across a holistic Global Operating System, while understanding regional nuances.
Partner with Global Client Management Leads (Global Media & Global Transformation Lead) and US & Global Finance leads for P&L management and tracking.
Partner with Global Client Management to support client and agency financial growth planning.
Oversee and manage the contracting process for the team, including SOWs and MSAs.
Ensure media planning teams and processes are operationally best in class.
Embed dentsu’s strategy and roadmap for Operational Excellence and maturity improvements within the team.
Partner with services beyond Paid Media (Creative, Influencer, etc.) to enable ease and systematic integration.
Collaborate closely with Finance, Sales Operations, Legal, Internal Audit, Privacy, Information Technology, and HR.
Embed dentsu governance, compliance, and Solutions policies, standards, and guidelines across the US and globally as applicable.
Actively participate in ongoing operational and transformation maturity reviews across US and Global regions.
Spearhead implementation of agreed action plans and provide progress reporting.