VP CLIENT PLATFORM ENABLEMENT

ICBA/TCM Bank • Tampa, FL

2d • Remote

About The Position

The Vice President, Client Platform Enablement is a senior operations and platform executive responsible for leading client onboarding, credit card program launches, portfolio acquisitions and conversions, and processor/platform management.
This role serves as the accountable executive for all new agent implementations, acquired portfolio integrations, and processor-related change initiatives. The VP leads cross-functional execution across Operations, Business Development, Client Relations, Relationship Managers, Product, Technology, Risk, Marketing, Finance, and external processing partners to ensure seamless client onboarding and scalable platform performance.
The role oversees the Strategic Business Unit (SBU), which governs processor platform management, configuration oversight, change control, and platform release coordination.
This executive reports to the SVP, Operations, and leads a multi-disciplinary team spanning Implementation & Conversion Management and platform operations.

Requirements

• Bachelors Degree required, Masters Degree preferred, or equivalent experience.
• 13+ years in card issuing, financial services operations, or payments.
• Deep experience with processor platforms (Fiserv, FIS, TSYS, etc.).
• Demonstrated leadership of portfolio acquisitions and large-scale conversions.
• Enterprise program management and change governance experience.
• Strong executive communication and cross-functional influence.
• Experience leading direct and indirect teams & FTE’s across implementation and platform functions.

Responsibilities

• Lead end-to-end onboarding of new agents and credit card program launches.
• Oversee processor setup, configuration, and custom implementation requirements.
• Ensure readiness across servicing, fraud, disputes, loyalty, digital, and reporting functions.
• Standardize implementation frameworks, playbooks, and SLAs.
• Drive onboarding cycle-time reduction and implementation qualitative metrics.
• Accountable executive for acquired portfolio integrations.
• Lead conversion strategy, execution governance, and cross-functional readiness.
• Manage internal communications, escalation pathways, and executive reporting.
• Oversee processor conversion timelines and testing validation.
• Ensure minimal disruption to cardholders and agent partners.
• Own processor relationship for implementation and configuration.
• Govern platform updates, change control, and release management alignment.
• Manage custom build requirements and platform enhancements.
• Lead enterprise prioritization of Core platform initiatives.
• Ensure operational scalability and modernization readiness.
• Serve as executive liaison to core processor (e.g., Fiserv/FIS).
• Oversee implementation contracts, platform SLAs, and custom configuration governance.
• Coordinate acquisition-related processor transitions and extensions.
• Build relevant performance dashboards across the portfolio
• Establish enterprise KPIs and OKRs for platform related changes
• Provide insight for strategy/testing
• Improves spend, retention, and card preference
• Enhances partner bank value proposition
• Oversee all aspects of operationally onboarding new agent banks; this includes creation of loan sources, Visa/MC licensing, Agent Portal configuration, and platform builds of new agents, products, and plastics.
• Conduct agent onboarding phone calls and training sessions.
• Maintains comprehensive knowledge of TCM products, platforms, and services.
• Troubleshoots cardholder problems, identifies root cause, and leverages available tools/resources to resolve.
• Oversee User Acceptance Testing for all related TCM projects, updates, and rollouts.
• Provides operational support to other business units as needed (Client Relations, Accounting, Risk, Credit and Collections).
• Performs other related duties as assigned.
• Lead Client Onboarding and Strategic Business Unit teams.
• Build enterprise implementation discipline and PMO like rigor.
• Develop succession planning and talent pipelines.
• Establish KPI dashboards tied to growth, efficiency, and execution quality.

Benefits

• Competitive medical, dental and vision benefits
• 401(k) and Roth 401(k) retirement plans with company match
• Flexible spending accounts (medical and dependent care)
• Company-paid parental leave
• Educational assistance
• Company-paid continuing education credits
• Paid employee assistance program
• 12 paid holidays, including (3) Paid Employee Appreciation days each year, (2) Celebrate You Days for your Birthday & Anniversary, and company events. (More than your average company!)
• Multiple time-off options for vacation, volunteering, or caring for yourself or loved ones.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 101-250 employees