VP, Client Services

Health Monitor Network•Montvale, NJ

About The Position

The VP, Client Services leads Health Monitor Network’s Client Services organization and owns client relationships and delivery outcomes post-contract, ensuring campaigns are executed with excellence across teams, partners, and channels. As a senior client-facing leader, this role represents Health Monitor Network with confidence and credibility, building trust with clients, and collaborating with external vendors and partners. The VP guides complex conversations when priorities, timelines, or expectations shift, acting as the connective tissue between clients and internal disciplines to set expectations, align priorities, and resolve complexity so delivery teams can operate effectively. The role also leads a growing Client Services practice, focused on developing leaders, strengthening delivery discipline, and scaling a consistent, high-performing service model.

Requirements

12+ years of experience in strategic account management or client services leadership
Deep experience supporting digital media campaigns and complex, multi-channel programs
Strong understanding of creative review and approval workflows
Proven ability to design, implement, and scale repeatable service delivery models
Experience leading cross-functional teams including editorial, creative, engineering, analytics, and production
Demonstrated ability to lead through influence across multiple disciplines
Strong judgment and comfort making tradeoffs to protect delivery quality and client experience
Ability to prioritize competing initiatives in a dynamic environment
Excellent executive communication skills, both written and verbal
High degree of ownership and accountability; operates effectively with minimal oversight

Nice To Haves

Experience in pharma or healthcare media agencies
Experience with print media workflows

Responsibilities

Serve as a senior client-facing leader in complex or high-stakes situations, guiding conversations with clients, vendors, and partners to align expectations and maintain delivery momentum
Lead and develop a team of Client Service Managers, setting clear expectations for execution excellence and client stewardship
Build a performance culture centered on ownership, responsiveness, and high standards of work
Own day-to-day and strategic relationships with client creative and media agencies
Ensure consistent, high-quality client communication that reinforces confidence, clarity, and professionalism
Guide teams on effective executive-level communication, expectation-setting, and issue resolution
Maintain oversight of client experience health, ensuring issues are addressed quickly and transparently
Be accountable for client satisfaction and relationship health across assigned accounts
Define and enforce service delivery standards across campaign execution, reporting, and client communication
Establish a consistent operating rhythm that enables predictable delivery and proactive risk management
Own delivery governance, including escalation paths, decision rights, and cross-functional accountability
Continuously evaluate and improve delivery practices to reduce friction, rework, and execution risk
Be accountable for service delivery outcomes across assigned accounts, including timeliness, quality, and client experience
Be accountable for ensuring the Client Services organization owns campaign requirements, dependencies, and execution clarity across all activated internal teams
Partner closely with Sales, Editorial, Creative, Print, Digital, Analytics, Ad Ops, and Project Management leadership to align on priorities, dependencies, and execution expectations
Set clear roles and responsibilities across teams to support efficient, high-quality delivery
Anticipate delivery risks and lead cross-functional resolution before client impact occurs
Represent Client Services leadership in internal planning and operational discussions