VP, Customer Success (Enterprise Data & SaaS)
About The Position
EnerKnol is the leading provider of regulatory intelligence, including research, data, analytics, and tracking software for North American energy markets. Our core product, the EnerKnol Platform streamlines the search, discovery and real-time tracking of regulations across all federal, regional and state energy agencies and legislatures. The Platform is paired with EnerKnol Research, original analyst research, news feeds, maps and regulatory calendars to optimize the tracking of major decisions, policy trends, market opportunities, compliance rules, and beyond. Subscribers use the EnerKnol Platform to track and search: Utility rate cases; Mergers and acquisitions, asset sales, other financial transactions at states, FERC; Renewable Portfolio Standards, climate regulations, PURPA, and other state and federal policies; Wholesale power, gas market rule changes across states; Retail power, gas market rule changes across states; Power purchase agreements, RFPs, integrated resource plans; Energy projects, including oil & gas, wind, solar, storage and transmission; Due diligence, market intelligence, competitive intelligence, and more. EnerKnol is the source for regulatory insights and market intelligence into U.S. wholesale power markets, alternative energy, the oil and gas sector, electric vehicles, battery storage, smart grid, and beyond. EnerKnol is the standard language for energy policy data. Enerknol provides centralized access to more than 40 million regulatory filings, with policy tracking and real-time alerts. We are seeking an experienced Director/VP of Customer Success to lead and scale our post-sale organization. As we expand our enterprise footprint, you will be responsible for the entire customer lifecycleâfrom onboarding and adoption to renewals and strategic expansion. You will transition our current Account Management function into a world-class Customer Success organization, ensuring our clients (ranging from utilities to private equity firms) derive maximum value from our regulatory data and research. Our data platform is only as powerful as the insights our partners derive from it. As the Director/VP of Customer Success, your mission is to ensure our enterprise partners realize the full strategic value of our platform. You will serve as the critical bridge between technical data delivery and tangible business outcomes, transforming complex data streams into competitive advantages for our clients. You will transform a reactive organization into a proactive one. You will run workshops, lunch-and-learns, webinars to educate our customers how to use our platform to answer the daily challenges they are faced with.
Responsibilities
- Lead and scale our post-sale organization.
- Responsible for the entire customer lifecycleâfrom onboarding and adoption to renewals and strategic expansion.
- Transition our current Account Management function into a world-class Customer Success organization
- Ensuring our clients (ranging from utilities to private equity firms) derive maximum value from our regulatory data and research.
- Ensure our enterprise partners realize the full strategic value of our platform.
- Serve as the critical bridge between technical data delivery and tangible business outcomes, transforming complex data streams into competitive advantages for our clients.
- Transform a reactive organization into a proactive one.
- Run workshops, lunch-and-learns, webinars to educate our customers how to use our platform to answer the daily challenges they are faced with.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
