VP, Digital Commerce and Experience

T-Mobile • Bellevue, WA

19h

About The Position

T-Mobile is in pursuit of exceptional talent to join our executive team. We’re committed to excellence and innovation, and we are on the lookout for a leader who can steer our company towards new heights of success. In this pivotal role, you will be responsible for driving strategic initiatives and leading a talented team of professionals. The ideal candidate will possess a proven track record of success, demonstrating a keen ability to navigate complex challenges and capitalize on emerging opportunities. As a key member of our executive team, you will play a crucial role in shaping and executing our organizational strategy and contributing to our continued growth and market leadership. Join us in our commitment to driving innovation, inspiring collaboration, fostering a positive company culture, and achieving unparalleled success. The VP of Digital Commerce and Experience at T-Mobile is a strategic leader responsible for enhancing digital commerce and engagement across the T-Life platform. This role oversees the integration of customer journey design, engagement, and conversion optimization, ensuring a seamless omnichannel experience. By collaborating with Product, Digital, and Customer Experience teams, the VP drives improvements in digital commerce quality and fosters 'no assistance provided' outcomes. Direct reports include Directors overseeing various aspects of digital journeys and commerce, aligning efforts to elevate the customer experience and drive digital sales. Through leadership and innovation, this role significantly contributes to T-Mobile's mission of providing outstanding digital experiences and commerce solutions. Un-carrier® Responsibilities Oversee the integration of customer journey design, engagement, and conversion optimization to ensure a seamless omnichannel experience. Collaborate with Product, Digital, and Customer Experience teams to drive improvements in digital commerce quality. Lead Directors in aligning digital journeys and commerce efforts to elevate the customer experience and drive digital sales. Foster 'no assistance provided' outcomes by implementing self-service capabilities and enhancing user interfaces. Contribute to strategic planning and execution of digital initiatives that align with T-Mobile's mission. Evaluate emerging technologies and trends to keep digital engagement and commerce platforms innovative and competitive. Participate in other duties or projects as assigned by business management as needed.

Requirements

• Bachelor's degree in Business Administration, Marketing, or related field (required).
• 10+ years of experience in Digital Marketing, Digital Merchandising, eCommerce, or similar field (required).
• Strategic thinking to develop long-term strategies for digital engagement and commerce that enhance the customer experience.
• Leadership capability to lead and inspire a team of directors and senior staff, fostering a collaborative and innovative environment.
• Cross-functional relationship building across Product, Digital, and Customer Experience teams.
• Strong analytics skills to assess digital commerce performance and customer engagement metrics.
• Problem solving to identify challenges and create effective solutions to improve digital commerce and engagement.
• Technology management expertise with digital tools and platforms that support commerce and customer engagement.
• Customer focus and orientation toward understanding and prioritizing customer needs in digital platforms.
• Change management skills to lead digital transformation and customer engagement strategy changes.
• Business acumen and understanding of business operations and their integration with digital commerce and engagement.
• Familiarity with agile methodologies to drive continuous improvement in digital engagement and commerce processes.

Nice To Haves

• Master's degree in Digital Marketing, eCommerce, or Business Management (preferred).
• 10+ years of experience using data and metrics to measure impact and determine improvements in a digital commerce environment (preferred).
• 10+ years of experience managing high-performing teams and nurturing talent in a digital or eCommerce setting (preferred).

Responsibilities

• Oversee the integration of customer journey design, engagement, and conversion optimization to ensure a seamless omnichannel experience.
• Collaborate with Product, Digital, and Customer Experience teams to drive improvements in digital commerce quality.
• Lead Directors in aligning digital journeys and commerce efforts to elevate the customer experience and drive digital sales.
• Foster 'no assistance provided' outcomes by implementing self-service capabilities and enhancing user interfaces.
• Contribute to strategic planning and execution of digital initiatives that align with T-Mobile's mission.
• Evaluate emerging technologies and trends to keep digital engagement and commerce platforms innovative and competitive.
• Participate in other duties or projects as assigned by business management as needed.

Benefits

• At T-Mobile, our benefits exemplify the spirit of One Team, Together!
• A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members.
• Full and part-time employees have access to the same benefits when eligible.
• We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
• We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!
• To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com .

What This Job Offers

• Job Type: Full-time
• Career Level: Executive