VP, DONATED GOODS

Goodwill Industries of Arkansas•Little Rock, AR

About The Position

The Vice President of Retail / Donated Goods is the executive leader responsible for the overall performance, growth, and operational excellence of Goodwill's retail and donated goods program. This role leads the statewide system of retail stores to maximize donations, sales, productivity, profitability, sustainability, and mission funding. The Vice President provides strategic direction, field leadership, financial stewardship, and cross-functional partnership to ensure a high-performing operation that delivers strong donor and customer experience, develops future leaders, operational performance, and supports long-term organizational growth. We view each store as a micro-factory with a storefront, where efficient production in the backroom drives a strong customer experience on the sales floor. Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, customers, and management.

Requirements

Bachelor's
9 to 10 years related experience and/or training.
Management Experience 8 years related experience and/or training.
Communication Skills
Mathematical Skills
Critical Thinking Skills
Presentation/PowerPoint
Spreadsheet
Word Processing/Typing
Contact Management Software
Databases
Payroll Systems
Supervisory Experience
Planning, organizing, and project management skills.
Decision Making
Team building and Management
Conflict Resolution
Ability to multi-task, shift priorities, and handle high-pressure time sensitive situations.
Valid driver's license

Responsibilities

Lead the statewide retail and donated goods business in alignment with organizational strategy, mission, and annual operating priorities.
Translate strategy into measurable goals, operating plans, and performance routines across all locations.
Own division performance for revenue, contribution, payroll control, productivity, expense management, and overall financial results.
Develop budgets, forecasts, business plans, and corrective actions to improve financial and operating performance.
Collaborate effectively with executive leadership and support departments, including Operations, Performance and Operational Excellence, Human Resources, Marketing, and Community Engagement, to align goals, talent strategies, communication, KPI visibility, and execution.
Establish and maintain operating standards for donation intake, processing, merchandising, pricing, inventory flow, recovery, and store execution.
Ensure consistency, efficiency, accountability, and strong execution across all markets and locations.
Lead store openings, remodels, relocations, and operational optimization initiatives.
Develop and execute strategies to increase donor acquisition, customer traffic, transactions, and market penetration.
Identify opportunities for growth through new locations, donation centers, territory development, and operating model improvements.
Build, lead, coach, and develop a high-performing team of regional and field leaders while strengthening succession planning and bench development.
Establish clear expectations, accountability, and performance standards throughout the division.
Lead continuous improvement efforts across production, staffing, merchandising, and store standards using data, field observation, and structured problem-solving.
Ensure compliance with company policies, safety expectations, employment standards, operating procedures, and appropriate follow-up on incidents, claims, audits, and risk-related issues.
Maximize value recovery from donated goods, minimize waste and landfill impact, and ensure the retail and donated goods business remains clearly connected to and a champion of Goodwill's mission and community impact.