VP, Engagement Strategy
About The Position
BGB Group is a healthcare communications agency that offers a wide range of services, including traditional pharmaceutical advertising, promotional medical education, payer marketing, and consulting services. Known for excellence and professionalism, we’re hired as strategic and creative partners by our biopharmaceutical clients to drive category/brand awareness and growth. We are seeking an experienced and visionary VP, Engagement Strategy to lead the omnichannel and experience strategy for BGB’s new business, pitch, and growth-focused initiatives. This senior leader will define how customer needs, behaviors, and motivations shape engagement journeys—and will build the strategic frameworks that bring those journeys to life within our pitch and growth work. The ideal candidate blends deep healthcare expertise with modern experience strategy, connecting insights, data, technology, and creativity into compelling engagement stories that win business and elevate BGB’s strategic offering. As a key strategic leader, you will collaborate closely with Creative, Brand Strategy, Medical Strategy, and Business Development partners to build omnichannel narratives that differentiate BGB, inspire clients, and drive ongoing agency expansion.
Requirements
- 8+ years of experience in customer engagement, omnichannel strategy, CX, or digital marketing required
- Experience with CX, digital, and engagement strategy in pharma, healthcare or life sciences industries required, ideally within advertising and/or communications agencies
- Demonstrated experience developing engagement strategy for pitches or new business efforts is required
- Deep understanding of omnichannel strategy, customer behavior, segmentation, journey mapping, and measurement
- Strong grasp of healthcare ecosystems (HCP, patient, payer, caregiver) and the channel behaviors within each
- Skilled in integrating insights, data, and technology into cohesive engagement plans
- Proven ability to lead teams, mentor talent, and drive strategic excellence in fast-paced, high-stakes environments
- Outstanding presentation, communication, and storytelling skills—especially within pitch and executive client settings
- Comfortable navigating ambiguity, managing complexity, and driving clarity across cross-functional teams and client conversations
- Bachelor’s degree required; advanced degree preferred
Responsibilities
- Engagement & Experience Strategy for New Business Lead the development of omnichannel and engagement strategies that anchor BGB’s pitch and new business narratives
- Translate customer, data, and category insights into compelling, simplified engagement stories tailored to prospective client needs
- Create experience frameworks, opportunity maps, and engagement roadmaps that elevate our pitch offerings and differentiate BGB in the market
- Shape customer journeys, personas, and segmentation models for pitch work—bringing HCPs, patients, caregivers, and other stakeholders to life with clarity and impact
- Integrate behavioral insights, data, and channel strategy into holistic experience design
- Serve as a core engagement strategy presenter during pitches and workshops, articulating strategic choices with clarity and authority
- Tell the engagement story in a way that is crisp, compelling, and tailored to prospective client challenges and opportunities
- Partner closely with Creative Directors to ensure engagement strategies align seamlessly with creative concepts and storytelling
- Work with analytics, media, medical strategy, and account teams to build integrated engagement narratives and omnichannel frameworks
- Support pipeline planning and opportunity assessment with Business Development leadership
- Stay ahead of healthcare, digital, and omnichannel experience trends to shape BGB’s new business strategy and capabilities
- Bring innovative thinking to channel strategy, data-driven engagement, CRM/precision marketing, and emerging CX technologies
- Mentor and guide the engagement strategy team, fostering excellence in experience design, omnichannel planning, and insight-driven strategic thinking
- Develop and evolve BGB’s engagement strategy tools, frameworks, methodologies, and pitch processes
- Contribute to expanding CX/engagement strategy capabilities across the agency
- Play a pivotal role in RFP responses, pitch strategy, and new business planning
- Help BGB evolve its positioning and capabilities in ways that support long-term agency growth
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What This Job Offers
Job Type
Full-time
Career Level
Executive
