VP, Engineering

iHerb

9h

About The Position

The Vice President, Engineering is a senior technology leader responsible for engineering strategy, execution, and organizational excellence across iHerb’s core platforms and operational systems. This role partners closely with Digital Experience, Marketing, Warehouse Operations, Enterprise Applications and other Business leaders to deliver reliable, scalable, and innovative technology that drives growth and customer trust.
This role will lead globally distributed engineering organizations supporting customer-facing e-commerce experiences, core Order-to-Cash (OTC) capabilities, and technology that powers fulfillment centers and logistics. The role sets technical and cultural standards while ensuring platforms are resilient, secure, and built for sustainable velocity.

Requirements

• Proven experience leading globally distributed, multi-team engineering organizations
• Strong technical foundation in modern architectures (cloud-native, microservices, APIs, data platforms, enterprise integrations)
• Demonstrated success delivering complex, mission-critical systems spanning e-commerce, back-end platforms, and operational systems
• Experience partnering with Product, Operations, and Business leaders at the executive level
• Generally requires 15+ years of software engineering experience, including 8+ years in senior engineering leadership roles.
• Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy. Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.

Nice To Haves

• Experience in global e-commerce, marketplaces, logistics, or high-volume transaction platforms
• Exposure to data platforms, personalization, or AI/ML-driven systems
• Experience operating in hybrid environments (in-house, vendor, SaaS)
• History of scaling engineering organizations through rapid growth

Responsibilities

• Define and execute the engineering vision and multi-year technical roadmap aligned with company strategy
• Own delivery across customer-facing and back-end domains including e-commerce, Order-to-Cash (OTC), fulfillment center technology (e.g., WMS), and enterprise integrations
• Lead globally distributed teams while maintaining strong alignment, execution discipline, and cultural cohesion
• Balance speed, quality, reliability, and cost at scale
• Establish clear architectural direction while empowering teams to make strong local decisions
• Build, scale, and retain high-performing engineering teams through strong leadership, coaching, and career development
• Lead and mentor Engineering Directors, Senior Engineering Managers, and Staff/Principal Engineers
• Set expectations for engineering excellence, accountability, and outcomes
• Ensure predictable delivery through disciplined planning, prioritization, and execution across multiple time zones and regions
• Own the end-to-end delivery pipeline from code commit through production, partnering closely with a centralized DevOps organization
• Establish an owner/operator mindset within engineering teams, emphasizing service reliability, availability, and operational accountability
• Embed SRE principles into engineering practices, including service-level objectives (SLOs), error budgets, and blameless incident reviews
• Establish strong Test Engineering practices across automation, quality strategy, and shift-left testing to improve speed and confidence
• Partner with SRE, Security, Infrastructure, Enterprise Systems, and Compliance teams to ensure services meet PCI, SOX, and pre-IPO control requirements without sacrificing delivery velocity
• Use metrics across delivery, quality, reliability, and operational health to drive continuous improvement
• Guide platform architecture across distributed systems, APIs, data platforms, cloud infrastructure, and enterprise integrations
• Ensure robust integration with ERP systems, including SAP, as part of the broader Order-to-Cash ecosystem
• Ensure systems are secure, scalable, and compliant with global regulations
• Lead the thoughtful adoption of AI-enabled capabilities within the SDLC, including developer productivity, test automation, code quality, and operational insights
• Evaluate and introduce new technologies pragmatically, reducing technical debt while enabling rapid innovation
• Partner closely with Product Management to align engineering investment with customer and business priorities
• Collaborate with Data, AI, UX, and Operations leaders to deliver end-to-end solutions
• Communicate clearly with executive leadership on progress, risks, and trade-offs

Benefits

• Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company’s 401(k) plan.
• Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company’s policies.
• Employees will enjoy paid holidays throughout the calendar year.
• Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees