VP, Field Service

Runwise•New York, NY

7d•$200,000 - $250,000

About The Position

Runwise is seeking a VP, Field Service to lead and scale our national field operations organization. This role will oversee installation, service, commissioning, and technical field support across all markets while transforming Runwise’s field capabilities into a highly efficient, nationally scalable operation. This is a senior leadership role responsible for building the operational systems, training programs, and regional structures required to support rapid company growth. THE TEAM Runwise (www.runwise.com) is a fast-paced, customer-focused climate-tech startup that controls and runs the key energy systems (heating, cooling, water, etc…) in 8000+ buildings throughout the US. Runwise’s unique hardware and software service significantly reduces energy usage, substantially lowering costs and carbon output. As of today, Runwise’s technology takes the equivalent of 100,000 cars worth of carbon emissions off the road each year. Runwise is headquartered in New York City with established markets in Chicago, Boston, and Washington D.C. THE ROLE As VP, Field Service, you will lead Runwise’s field operations organization, including installation teams, service technicians, and commissioning specialists. Your primary focus will be transforming our field organization into a nationally scalable service operation capable of supporting rapid expansion into new markets while maintaining consistent installation quality and service reliability. You will develop operational frameworks, training programs, and regional field structures that enable efficient installations, rapid service response, and consistent operational standards across all markets. You will work cross-functionally with Customer Service, Logistics, Product, Engineering, and Operations to ensure field execution aligns with company growth and customer needs.

Requirements

10+ years of experience leading field operations, service, or installation organizations
Experience scaling multi-market or national field teams
Background in HVAC, building systems, construction technology, energy systems, or hardware deployments preferred
Strong operational leadership and process improvement experience
Based in the New York City area
Experienced leader in large-scale field operations or service organizations
Comfortable balancing strategic planning with hands-on operational leadership
Highly organized with strong operational discipline
Able to manage teams across multiple markets and operational environments

Nice To Haves

Background in HVAC, building systems, construction technology, energy systems, or hardware deployments preferred

Responsibilities

Field Operations Leadership
Lead and develop installation, service, and commissioning teams across all markets
Establish operational structures to support national scaling
Create clear accountability and performance metrics across the field organization
National Field Expansion
Design regional field coverage models and staffing strategies
Develop frameworks for launching new markets efficiently
Build repeatable operational playbooks for new market deployment
Operational Efficiency
Improve installation speed, quality, and consistency
Reduce service revisit rates through improved training and processes
Optimize technician routing, scheduling coordination, and resource allocation
Training & Quality Programs
Develop field training programs and technical certifications
Establish installation standards and commissioning procedures
Implement quality assurance programs across the field organization
Cross-Functional Collaboration
Work closely with Customer Service and Scheduling to ensure service coverage
Partner with Product and Engineering to incorporate field feedback into product improvements
Coordinate with Logistics and Procurement to ensure field teams have the materials they need