VP, Fraud Operations

Corpay • Richmond, VA

2d • Onsite

About The Position

CORPAY is seeking to recruit a Vice President of Fraud Operations for the Corpay Payables business. This position falls under our Corpay Payables line of business and is located in Richmond, VA. In this role, you will The Vice President, Fraud Operations is accountable for operational leadership, strategy, and execution of fraud prevention, detection, investigation, and recovery across the Payables division. This leader will build and run high-performing fraud operations teams, set investigative standards, establish cross-functional governance, and drive continuous improvement in fraud controls and workflows.
This role is highly collaborative, externally connected (including law enforcement), and client-facing—serving as an executive escalation point and trusted advisor to large clients and strategic partners during fraud events and mitigation planning.
You will report directly to the SVP Customer Service and regularly collaborate with teams and other department(s).
How We Work
As a VP, you will be expected to work in an office environment. CORPAY will set you up for success by providing:
Assigned workspace in Richmond, VA office.
Company-issued equipment + remote access

Requirements

• Bachelor’s degree required; advanced degree preferred (Business, Finance, Criminal Justice, Data Analytics, or related field).
• 10+ years of progressive fraud, financial crime, risk, or investigations experience within payments, financial services, or fintech; 5+ years in senior leadership roles.
• Proven experience leading fraud operations teams with measurable performance outcomes (loss reduction, cycle time, quality, recovery).
• Strong cross-functional leadership track record—driving change across Operations, Product, Technology, and Risk/Compliance.
• Client-facing executive presence with the ability to manage escalations and deliver confident, practical guidance.
• Established relationships and credibility with law enforcement partners; experience coordinating investigations and referrals.
• Strong analytical orientation; able to translate data into decisions, priorities, and enterprise roadmaps.
• Demonstrated expertise in: ACH fraud (including unauthorized transactions, account takeover, and payments workflow exploitation) Check fraud (altered/counterfeit checks, payee manipulation, disbursement fraud patterns) Virtual card fraud (card-not-present patterns, merchant disputes, account misuse, control design)

Responsibilities

• Enterprise Fraud Leadership (Check, ACH, Virtual Card)
• Own the end-to-end fraud operating model for Payables, including prevention, detection, investigation, recovery, and client communications.
• Define and execute enterprise fraud mitigation strategy spanning check fraud, ACH fraud (including account takeover, business email compromise, and unauthorized debits/credits), and virtual card fraud.
• Establish risk appetite, operating KPIs, and loss targets aligned to business growth, client experience, and control effectiveness.
• Operational Execution and Team Leadership
• Lead day-to-day fraud operations (case intake, triage, investigation, decisioning, recovery actions, and closure) with clear SLAs and quality standards.
• Build and develop a scalable organization (people, process, tooling) capable of supporting growth and new product capabilities.
• Drive workforce planning, performance management, training, and analyst/investigator progression.
• Investigations and Law Enforcement Partnership
• Lead complex fraud investigations, including high-impact, multi-party, and repeat-pattern schemes.
• Maintain and leverage law enforcement relationships (including FBI and other relevant agencies) to support investigations, information sharing, and successful outcomes.
• Ensure investigative documentation, evidence handling, and chain-of-custody standards are audit-ready.
• Cross-Functional Collaboration and Process Optimization
• Partner with Product/Tech to implement fraud controls, detection logic, monitoring, and case tooling improvements.
• Work with Legal, Compliance, and Risk to ensure adherence to applicable regulations, card network requirements, and internal policy.
• Improve operational workflows to reduce friction while increasing security—balancing fraud prevention with client and supplier experience.
• Client and Stakeholder Management
• Serve as an executive point of contact for fraud-related escalations with clients, suppliers, banks/partners, and internal leadership.
• Provide guidance to Client Success/Sales on fraud controls, client best practices, and response playbooks.
• Communicate trends, major incidents, and mitigation roadmaps through executive-ready reporting.
• Governance, Reporting, and Continuous Improvement
• Establish fraud governance routines: steering committees, incident reviews, root cause analysis, and control testing.
• Produce metrics and insights (losses, trends, recovery rates, SLAs, false positives, control performance) to drive prioritization and investment.
• Stay current on emerging fraud typologies and adapt controls and operating processes accordingly.

Benefits

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

What This Job Offers

• Job Type: Full-time
• Career Level: Executive