VP, Head of Operations – Strategy & Innovation

Arch Insurance Group Inc.•City of Hamilton, NY

1d•Remote

About The Position

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠. Position Summary: The Vice President, Head of Operations is a senior leader within the Strategy & Innovation team, responsible for enabling execution of strategic priorities, managing team-wide goal-setting and OKRs, and leading special projects. This role helps position Arch to capitalize on AI and emerging technologies. It also supports initiatives in Data, Analytics, and Digital. The VP also contributes to market sensing by identifying external opportunities, partnerships, and technologies aligned with growth objectives.

Requirements

10+ years in operations, strategy, or transformation leadership with at least 5+ years in the insurance industry.
Experience with OKRs, strategic planning, and cross-functional execution.
Familiarity with data, digital, and AI technologies.
Strong communication and stakeholder engagement skills.
Bachelor’s degree required; Masters, e.g., MBA or equivalent preferred.

Nice To Haves

Strategic thinker with strong execution discipline
Comfortable navigating complexity and ambiguity
Passionate about innovation and emerging technologies, including AI
Collaborative and influential across teams

Responsibilities

Strategic Planning and Execution Drive planning and execution across the Strategy & Innovation team.
Lead team-wide goal-setting and OKR processes aligned with enterprise strategy.
Monitor team performance, budget and engagement.
Identify areas for improvement.
Program & Project Management Oversee special projects and initiatives from concept to delivery.
Lead cross-functional and cross-segment working groups.
Establish governance and reporting for strategic programs.
Artificial Intelligence Coordinate across segments and functions on group-wide AI-related initiatives.
Produce Arch’s Annual AI Review to assess enterprise AI progress and opportunity.
Consult with AI experts and synthesize competitive intelligence to inform strategy.
Data, Analytics & Digital Support execution of priorities in Data, Analytics, and Digital transformation.
Collaborate with internal stakeholders to advance digital capabilities.
Identify opportunities to embed data-driven decision-making across initiatives.
Market Sensing & Emerging Technologies Conduct market sensing to identify new opportunities and partnerships.
Monitor emerging technologies relevant to Arch’s strategy.
Build relationships with external partners and thought leaders.

Benefits

Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more.

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