VP, Hub Strategy & Operations

Slice•New York City, NY

1d•$235,000 - $310,000•Remote

About The Position

Local independents shouldn’t be out-operated by franchises. Slice’s Hubs and The Goods products are how we give shops the operational edge with fast delivery, reliable inventory, and seamless provisioning of everything from branded packaging to hardware. Today, this is powered by a national network of 12 established hubs, built to deliver scale, consistency, and speed. As we scale, the challenge isn’t simply running warehouses. It’s building a high-performing, multi-region operating system that executes in the real world with speed, discipline, and customer obsession. The Goods is extending these economies of scale directly into our shops, targeting their highest cost pressures and reinforcing our unmatched pricing. We’re looking for a high-agency, multi-site operations leader; someone who can build playbooks, negotiate outcomes, and drive execution through Hub leaders. As VP, Hub Strategy and Operations, you will lead Slice’s hub network and operational performance across regions, supporting shop onboarding, retention and growth. This is a hands-on, field first leadership role: you’ll spend significant time in hubs and markets, diagnose bottlenecks firsthand, raise execution standards, and build systems that scale. You will lead a team of Hub Strategy and Operation Managers, own the department budget and drive the operating cadence that ensures hubs execute with speed, quality and consistency.

Requirements

10+ years leading operations, supply chain, logistics, or multi-site execution at scale
Willingness to travel up to ~60% to Hub locations and markets - this is a field first leadership role.
Proven track record building and running an operating model (SOPs, controls, KPIs, operating cadence)
Strong operating fundamentals across vendors, inventory, and fulfillment - able to learn the domain quickly and drive service + cost outcomes through execution
Financial and unit-economics mindset - comfortable owning budgets, forecasting, and cost drivers.
Strong people leader with experience developing managers and building cultures of accountability.
High judgment + bias for action; thrives in ambiguity and doesn’t wait for perfect information.
Excellent cross-functional leadership skills (Sales, Implementation, Product/Tech, Finance) - can drive alignment and results.

Nice To Haves

MBA preferred, but not required (we value operational excellence over credentials).

Responsibilities

Lead the Hub network as a hands-on operator spending time in hubs, running the operating cadence, and holding teams accountable to speed, quality, and service.
Drive commercial outcomes across the network; vendor negotiations, cost-to-serve optimisation and service level accountability.
Scale SOPs, systems, and operating rhythms across hubs to ensure consistent execution and measurable improvement.
Own inventory strategy across Goods, branded packaging, hardware, and consumables to prevent stockouts without bloating working capital.
Lead vendor strategy and performance: cost negotiations, capacity planning, quality/service levels, and escalation management.
Own budget and unit economics across hubs and supply chain operations; drive continuous cost improvement without sacrificing shop experience.
Oversee last-mile delivery models and fleet operations, improving utilization, reliability, safety, and cost per delivery.
Build and develop high-performing Hub Strategy & Ops leaders; drive a culture of accountability and operational excellence.
Partner cross-functionally with Sales, Implementation, Product, Tech, Finance, and Central Ops to reduce friction, accelerate onboarding, and improve retention outcomes.