VP - Journey and Product Transformation Strategist

About the position

As the VP - Journey and Product Transformation Strategist, you will lead the strategic direction and execution of journey transformation initiatives, ensuring alignment with customer needs and business objectives. You will be responsible for developing scalable programs and processes that enhance transparency, accountability, and efficiency across cobrand partnerships.

Responsibilities

• Drive the alignment and implementation of the journey framework across Cobrand Partner teams and Product teams to ensure consistency in customer experience.
• Deliver executive updates and insights to leadership forums regarding plans, progress, blockers, and strategic recommendations.
• Partner closely with Cobrand Partner teams, Product teams, and Card Customer Experience teams to facilitate direct collaboration and knowledge sharing.
• Work across teams to improve processes and enable better transparency and efficiency in key Cobrand and Card-wide initiatives.
• Lead efforts to scale pilot processes and learnings across Partner and Product teams, ensuring successful strategies are replicated and optimized across portfolios.
• Develop and implement processes and tools to identify key initiatives that drive the highest impact on NPS, sales, and cost reduction.
• Develop and implement journey scorecards to track progress and enhance prioritization needs.
• Scale reporting practices and tools to enable systematic and automated approaches for performance measurement.
• Articulate strategic direction and commercial value through executive updates and insights delivered to leadership forums.

Requirements

• 10+ years of experience in strategy, product management, or related fields, with a strong focus on journey transformation and product innovation within the financial services sector.
• Proven expertise in agile product development methodologies and the software delivery lifecycle, with a history of leading agile teams to deliver high-impact projects.
• Strong analytical skills with the ability to interpret complex data sets, identify trends, and translate insights into actionable strategies that enhance customer engagement and business performance.
• Exceptional written and verbal communication skills, with a talent for synthesizing complex information into clear, compelling narratives for diverse audiences, including executive leadership.
• Proven experience in creating and launching consumer-facing digital products, with a focus on user experience and the ability to manage tight delivery timelines while maintaining high quality.
• Demonstrated ability to lead cross-functional teams, fostering a collaborative environment that encourages innovation and drives strategic initiatives in a fast-paced, dynamic setting.
• BA or BS in a relevant field; an advanced degree (MBA or equivalent) is highly preferred, especially with a focus on business strategy, analytics, or a related discipline.

Nice-to-haves

• Familiarity with the business services and offerings associated with Chase, including an understanding of the competitive landscape and emerging trends in the cobrand credit card space.
• A commitment to innovation and a self-motivated approach that thrives in a start-up team environment, with a passion for driving transformative change and delivering exceptional customer experiences.
• Experience in developing robust business cases in collaboration with Finance and Analytics partners, demonstrating a strong understanding of financial metrics and their impact on strategic decision-making.
• Familiarity with data visualization tools (e.g., Tableau, Power BI) and analytics platforms, as well as experience with customer relationship management (CRM) systems and digital marketing analytics.
• Experience in leading change management initiatives, with the ability to influence stakeholders and drive adoption of new processes and technologies across the organization.
• A strong commitment to a customer-first approach, with the ability to empathize with customer needs and translate them into innovative product solutions that enhance overall satisfaction and loyalty.