VP, Loyalty Program Manager

Synchrony•Alpharetta, GA

1d•Hybrid

About The Position

Role Summary/Purpose: This Loyalty Program Manager will be responsible for the technical management and delivery of the strategic initiatives of world-class loyalty capabilities and processes to drive growth and efficiency for Synchrony customers and partners. These responsibilities include loyalty vendor evaluation & management, consultation with client teams on leveraging new/available rewards capabilities and features, delivery of new client launches and conversions, leading migrations from legacy and/or 3rd party platforms to market leading loyalty platform(s) and on-going research of key loyalty market trends and new products in market for SYF evaluation. Manages various technology programs to drive integration of key systems and processes. Responsible for managing project reviews, feasibility, cost benefit analysis, prioritization, initiation, execution, and closure for all project work related to the loyalty program. Serve as the Technical Project Manager for critical projects that differentiate loyalty programs; applies technical expertise and Agile experience to project schedules and on time delivery. Our Way of Working We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Requirements

Bachelor's degree with minimum 5 years of IT experience or in lieu of degree, high school diploma/GED with minimum 9 years IT experience.
Minimum of 5 years of loyalty experience in either a management consulting background delivering large-scale IT solutions and/or outsourced application development/operations management background.
Minimum 5 years of experience in managing large direct and matrixed teams
Minimum 5 years of experience in payments industry
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.
All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Nice To Haves

Experience managing teams via Agile system development life cycle methodologies
Deep knowledge of loyalty systems and launch, migration and conversion strategies supporting strong loyalty programs; deep knowledge of the Premier Loyalty Platform (PLP) is a plus
Knowledge of marketing strategies and analytic driven solutions is a plus
Ability to manage multiple, high priority efforts effectively under significant deadline pressure
Outstanding written and verbal communications skills, including ability to present to large groups
Outstanding negotiation skills to work with multiple internal clients and external loyalty providers
Outstanding people management skills
Outstanding leadership ability, including ability to develop and motivate diverse teams
Ability to thrive in a highly matrixed environment on multiple priorities under pressure
Strategic thinker that constantly challenges clients and teams to improve
Self-starter and results driven

Responsibilities

Strong Agile experience in leading / managing client launches and migrations to loyalty platform(s) to deliver market leading loyalty features and capabilities that differentiate SYF in the market; operates with an Agile mind-set
Deep Subject Matter Expertise in the loyalty space including knowledge and expertise in Fiserv’s Premier Loyalty Platform and/or other loyalty platforms
Provides vision, leadership, and strategy to deliver on the strategic loyalty product roadmap
Ensures compliance with Agile methodologies and the Office of Agile processes and standards
Develops, maintains, and ensures compliance of application release management, outage management and change control processes and standards
Develops and maintains relationships with the Synchrony Loyalty product team, client marketing managers, IT leaders, developers, architects, key suppliers and other stakeholders to define and deliver services and documentation required for continuity of critical bank loyalty operations and processes
Ensures delivery of a strong operational controls framework through program delivery
Ensures successful completion of all work executed by the team and 3rd parties (on time, on budget, and ensuring quality)
Creates, communicates, and manages the project plans and other required project documentation and provides updates as necessary.
Maintains project documentation, including Kanban and JIRA boards, requirements, conceptual design, test plans, schedules, risks / issues and presentations.
Develops peer, cross functional and cross business relationships to maximize best practice sharing and team effectiveness
Financial planning and ownership of program budgets
Perform other duties and/or special projects as assigned.