VP of Engineering, Merchant Platform
About The Position
Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 30 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,000 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com. What to expect: Lead Paysafe's Merchant Platform transformation, consolidating fragmented systems into a unified experience for Merchants through ISO partners and direct channels. Your Mission: Platform Consolidation: Migrate SMB merchants to Salesforce while building modern onboarding and portal experiences ISO Channel Focus: Build tools that enable ISO partners to efficiently onboard and manage merchant portfolios SMB Optimization: Reduce merchant activation from days to hours through automation and self-service Technical Transformation: Lead consolidation program delivering unified platform for all channels Key Deliverables: Salesforce integration for SMB merchant management (zero churn migration) Unified merchant portal with self-service capabilities ISO partner enablement tools and white-label capabilities Legacy system decommissioning (2-3 systems retired) Why This Role Matters: This is a high-visibility transformation role reporting directly to the SVP Payments Engineering. You will shape Paysafe's competitive positioning while building the platform that serves thousands of Merchants and ISO partners. Direct impact on revenue, retention, and operational efficiency. Your Profile: Engineering Leadership: 15+ years software engineering, 5+ years VP/Director level (50+ engineers) Built and scaled merchant-facing platforms or SaaS products Led major platform consolidation or migration initiatives Proven track record delivering complex, multi-year programs Payments & Merchant Services: 5+ years in payments, fintech, or merchant services industry Deep understanding of merchant onboarding, underwriting, lifecycle management Knowledge of payment processing, acquiring, settlement, and card networks Experience with PCI compliance, fraud prevention, risk management ISO/Channel Partner Business (Critical): 3+ years working with ISO partners, payment facilitators, or channel sales Understanding of ISO economics: residuals, revenue sharing, portfolio management Experience building ISO-facing tools, portals, or partner enablement platforms Knowledge of white-label or multi-tenant partner solutions SMB Merchant Focus (Critical): 3+ years building products for SMB merchants (sub-$5M revenue businesses) Understanding of SMB needs, pain points, self-service requirements Experience optimizing onboarding and activation for high-volume, low-touch segments Knowledge of SMB verticals: retail, hospitality, professional services Technical Depth: Strong architecture skills: APIs, microservices, cloud-native design SaaS platform experience: multi-tenancy, scalability, data isolation Modern stack: React, Node.js, AWS, PostgreSQL/DynamoDB Salesforce integration patterns and architecture DevOps and CI/CD for continuous delivery Nice-to-Haves Experience at modern payment platforms Led Salesforce migration for merchant/customer management Built merchant portals with real-time analytics and reporting Embedded payments or ISV partnership experience E-commerce platforms or marketplace payments background Gaming or high-risk vertical experience Leadership Competencies Strategic: Connects technical decisions to business outcomes, thinks 2-3 quarters ahead Execution-Focused: Delivers complex programs on time, manages risk proactively People Leader: Builds high-performing teams, gives direct feedback, develops talent Communicator: Translates technical complexity for business stakeholders Collaborative: Partners effectively with Product, Sales, Operations and Compliance Life at Paysafe: One network. One partnership. At Paysafe, this is not only our business model; this is our mindset when it comes to our team. Being a part of Paysafe means you’ll be one of over 3200 members of a world-class team that drives our business to new heights every day and where we are committed to your personal and professional growth. Are you ready to make an impact? Join our team that is inspired by a unified vision and propelled by passion. Our culture values humility, high trust & autonomy, a desire for excellence and meeting commitments, strong team cohesion, a sense of urgency, a desire to learn, pragmatically pushing boundaries, and accomplishing goals that have a direct business impact. Equal Employment Opportunity Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type concerning ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments, please let us know. We will be happy to help and look forward to hearing from you.
Requirements
- 15+ years software engineering, 5+ years VP/Director level (50+ engineers)
- Built and scaled merchant-facing platforms or SaaS products
- Led major platform consolidation or migration initiatives
- Proven track record delivering complex, multi-year programs
- 5+ years in payments, fintech, or merchant services industry
- Deep understanding of merchant onboarding, underwriting, lifecycle management
- Knowledge of payment processing, acquiring, settlement, and card networks
- Experience with PCI compliance, fraud prevention, risk management
- 3+ years working with ISO partners, payment facilitators, or channel sales
- Understanding of ISO economics: residuals, revenue sharing, portfolio management
- Experience building ISO-facing tools, portals, or partner enablement platforms
- Knowledge of white-label or multi-tenant partner solutions
- 3+ years building products for SMB merchants (sub-$5M revenue businesses)
- Understanding of SMB needs, pain points, self-service requirements
- Experience optimizing onboarding and activation for high-volume, low-touch segments
- Knowledge of SMB verticals: retail, hospitality, professional services
- Strong architecture skills: APIs, microservices, cloud-native design
- SaaS platform experience: multi-tenancy, scalability, data isolation
- Modern stack: React, Node.js, AWS, PostgreSQL/DynamoDB
- Salesforce integration patterns and architecture
- DevOps and CI/CD for continuous delivery
Nice To Haves
- Experience at modern payment platforms
- Led Salesforce migration for merchant/customer management
- Built merchant portals with real-time analytics and reporting
- Embedded payments or ISV partnership experience
- E-commerce platforms or marketplace payments background
- Gaming or high-risk vertical experience
Responsibilities
- Lead Paysafe's Merchant Platform transformation, consolidating fragmented systems into a unified experience for Merchants through ISO partners and direct channels.
- Platform Consolidation: Migrate SMB merchants to Salesforce while building modern onboarding and portal experiences
- ISO Channel Focus: Build tools that enable ISO partners to efficiently onboard and manage merchant portfolios
- SMB Optimization: Reduce merchant activation from days to hours through automation and self-service
- Technical Transformation: Lead consolidation program delivering unified platform for all channels
- Salesforce integration for SMB merchant management (zero churn migration)
- Unified merchant portal with self-service capabilities
- ISO partner enablement tools and white-label capabilities
- Legacy system decommissioning (2-3 systems retired)
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
