VP of Information Technology (Austin, TX)

Files.com•Austin, TX

29d•Hybrid

About The Position

At most companies, IT is seen as a back-office support function. Reset passwords. Approve access. Keep the WiFi working. Not here. At Files.com, IT is a mission-critical driver of security, productivity, and operational excellence. As our VP of Information Technology, you will own the entire internal technology ecosystem that powers a fast-scaling SaaS company. This isn’t just about support—it’s about strategy, systems, and building an environment where 100% of our people can do their best work every day. This is a hands-on executive role. You’ll set vision, but you’ll also roll up your sleeves. You’ll design systems that scale, eliminate friction in how we work, and keep our people secure without slowing them down. From device management and SaaS tools to automation, compliance, and employee experience, IT at Files.com is not an afterthought—it’s a lever for growth. We’re looking for a leader who thinks like an engineer, acts like an operator, and delivers like an owner. If you’ve ever dreamed of stepping into a VP-level role where you can shape the future of internal IT at a profitable, growing SaaS company—this is it. We’re Files.com, a profitable, founder-led SaaS company powering secure file transfer and automation for 4,000+ global brands you know: Target, Canonical, UPS, Leica, DirecTV, GoPro, Marriott, and more. We’ve built a $35M+ business with just 70 people by hiring smart, disciplined, and high-output teammates who act fast and own outcomes. Backed by $46.5M from Riverwood Capital, we’re scaling with discipline—and this role is central to that growth. We are open to candidates based in our Austin, TX or Scottsdale, AZ offices, and we also welcome remote candidates who bring the right level of seniority and impact. We trust our leaders to choose the environment where they do their best work. Our Austin office is downtown with sweeping views of the Capitol, a gym, and all the amenities of a world-class workspace. Our Scottsdale office is in the heart of Old Town, with huge windows ☀️, craft coffee ☕️, free drinks, and catered breakfast every day 🍳🥓—plus direct access to some of the best lunch and happy hour spots in the city. Twice a year, we bring the entire company together for energizing off-sites in cities like New York, Nashville, Miami, and San Diego. This role is 100% focused on internal systems, tools, and security. You’ll own: All internal SaaS platforms, hardware, device management, and user lifecycle tooling. Internal compliance, access control, and IT security measures. Productivity and support processes for every employee.

Requirements

Deep comfort in an Apple-native environment.
Proven hands-on experience with MDM platforms, including building custom deployment packages and scripts.
Fluency in IT security and compliance practices: access logging, SSO/LDAP, and policy design.
Experience building zero-downtime onboarding/offboarding systems.
An automation-first mindset: if it can be scripted, it should be.
Ability to “speak engineer” — collaborate with technical teams, contribute scripts, and partner effectively with Engineering leaders.

Responsibilities

Own internal IT strategy in a Mac environment: SaaS management, device control, access systems, and user lifecycle processes.
Design and enforce seamless security systems: real protection, zero friction.
Automate relentlessly: provisioning, onboarding, patching, compliance, and help desk workflows.
Lead help desk operations: build systems that resolve issues quickly and proactively support employee productivity.
Oversee core platforms: Google Workspace, Microsoft 365, Slack, Zoom, Greenhouse, Help Scout, and more.
Champion compliance: lightweight but powerful access controls and policy frameworks that keep us audit-ready.
Collaborate with Engineering: contribute scripts, coordinate infrastructure needs, and act as a bridge between IT and dev teams.
Deliver early wins: identify high-impact improvements in your first 90 days and build trust fast.