VP of Information Technology (Austin, TX)
About The Position
At most companies, IT is seen as a back-office support function. Reset passwords. Approve access. Keep the WiFi working. Not here. At Files.com, IT is a mission-critical driver of security, productivity, and operational excellence. As our VP of Information Technology, you will own the entire internal technology ecosystem that powers a fast-scaling SaaS company. This isn’t just about support—it’s about strategy, systems, and building an environment where 100% of our people can do their best work every day. This is a hands-on executive role. You’ll set vision, but you’ll also roll up your sleeves. You’ll design systems that scale, eliminate friction in how we work, and keep our people secure without slowing them down. From device management and SaaS tools to automation, compliance, and employee experience, IT at Files.com is not an afterthought—it’s a lever for growth. We’re looking for a leader who thinks like an engineer, acts like an operator, and delivers like an owner. If you’ve ever dreamed of stepping into a VP-level role where you can shape the future of internal IT at a profitable, growing SaaS company—this is it.
Requirements
- Deep comfort in an Apple-native environment.
- Proven hands-on experience with MDM platforms, including building custom deployment packages and scripts.
- Fluency in IT security and compliance practices: access logging, SSO/LDAP, and policy design.
- Experience building zero-downtime onboarding/offboarding systems.
- An automation-first mindset: if it can be scripted, it should be.
- Ability to “speak engineer” — collaborate with technical teams, contribute scripts, and partner effectively with Engineering leaders.
Responsibilities
- Own internal IT strategy in a Mac environment: SaaS management, device control, access systems, and user lifecycle processes.
- Design and enforce seamless security systems: real protection, zero friction.
- Automate relentlessly: provisioning, onboarding, patching, compliance, and help desk workflows.
- Lead help desk operations: build systems that resolve issues quickly and proactively support employee productivity.
- Oversee core platforms: Google Workspace, Microsoft 365, Slack, Zoom, Greenhouse, Help Scout, and more.
- Champion compliance: lightweight but powerful access controls and policy frameworks that keep us audit-ready.
- Collaborate with Engineering: contribute scripts, coordinate infrastructure needs, and act as a bridge between IT and dev teams.
- Deliver early wins: identify high-impact improvements in your first 90 days and build trust fast.
Benefits
- 100% Paid Health, Dental & Vision (75% for family)
- 401(k) with 4% Company Match
- Equity Grants for Every Employee
- Paid Parental Leave
- 20 PTO Days + 11 Holidays + Full Company Winter Break
- $1,000 Signing Bonus + Modern Apple Laptop (Mac-only environment) + Anniversary Gifts
- Team Travel to NYC, Austin, Nashville, San Diego, and more
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
