VP of Launch Operations

Tidal Financial Group

1d

About The Position

The Vice President of Launch Operations is responsible for leading the end-to-end operational execution of ETF launches in a fast-paced, high-volume environment. This role serves as the central point of accountability across internal teams, clients, and third-party service providers, ensuring launches are delivered on time, accurately, and with a best-in-class client experience. The ideal candidate is exceptionally organized, highly adaptable, a clear communicator under pressure, and thrives in managing multiple concurrent launches with shifting priorities.

Requirements

• Bachelor’s degree in Finance, Business Administration, Economics, or a related field.
• 5-7 years of experience in project coordination, operations, or a similar role in financial services.
• Exposure to ETFs, mutual funds, or investment company operations.
• Exceptional organizational skills and attention to detail, with the ability to manage a high volume of concurrent ETF launches.
• Proven ability to prioritize, adapt, and deliver results in a fast-paced, deadline-driven environment.
• Strong understanding of ETF operational workflows and cross-functional dependencies.
• Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint); experience with project management tools preferred.
• Excellent written and verbal communication skills, with the ability to engage effectively with senior stakeholders, clients, and cross-functional teams.
• Strong relationship-building skills and the ability to lead calmly and decisively under pressure.

Responsibilities

• Own and manage complex, overlapping ETF launch timelines, ensuring all regulatory and operational deadlines are met across a high volume of active launches.
• Develop, maintain, and continuously refine detailed project plans, milestones, and launch documentation, clearly communicating requirements and expectations to all stakeholders.
• Coordinate seamlessly with internal teams, as well as external partners such as custodians, administrators, exchanges, and other vendors.
• Drive meeting cadence across multiple workstreams; set agendas, lead discussions, document decisions, track action items, and ensure timely follow-through in coordination with the Client Success Manager.
• Ensure all internal and external setup requirements are completed accurately and efficiently prior to launch, proactively identifying gaps before they become blockers.
• Serve as the primary client-facing leader in coordination with the Client Success Manager for launch operations, confidently managing real-time communications and navigating complex or time-sensitive inquiries.
• Lead client kickoff calls and ongoing internal and external working sessions, aligning all parties on scope, timelines, responsibilities, and next steps.
• Clearly articulate the ETF launch process to clients, adjusting communication style and level of detail to meet varying levels of sophistication.
• Act as a trusted advisor to clients throughout the launch lifecycle, building durable relationships and reinforcing confidence in execution.
• Escalate issues thoughtfully and decisively when required, balancing urgency with clarity and professionalism.
• Build and maintain strong, trusted relationships with strategic partners and third-party service providers, including administrators, custodians, exchanges, and other key vendors, ensuring alignment, accountability, and seamless execution throughout the launch process.
• Maintain comprehensive launch documentation, operational checklists, and supporting materials across all active projects.
• Compile, validate, and coordinate fund data across internal teams and external service providers to ensure accuracy and readiness.
• Act as a central point of contact for ETF launch status, updates, and inquiries for both internal stakeholders and external partners.
• Prepare clear, concise progress reports and executive-level status updates for senior management.
• Anticipate and identify operational risks, bottlenecks, or dependencies that could impact launch timelines or quality.
• Troubleshoot and resolve issues quickly as they arise, maintaining momentum across parallel launches.
• Continuously assess and enhance launch workflows, controls, and documentation to reduce risk, improve scalability, and support the evolution of a best-in-class onboarding and launch platform.
• Bring structure to ambiguity, flexing priorities and resources as client needs, market conditions, or regulatory requirements evolve.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive