About the position
Drips is a fast-growing, tech-enabled managed service transforming how health plans engage their members at scale. As the pioneer of Conversational AI-as-a-Service, Drips helps healthcare organizations connect with hard-to-reach members to drive measurable outcomes across the member journey- including Stars, HEDIS, HOS, medication adherence, care gap closure, acquisition, and retention. Unlike traditional SaaS solutions, Drips is a fully integrated service partner. Our intelligent outreach solutions deliver proven administrative and medical cost savings while directly impacting quality scores, member experience, revenue protection, and operational efficiency. With strong momentum and trusted partnerships across national, regional, and local health plans, Drips is positioned as an indispensable ally in today's value-driven healthcare landscape.
Responsibilities
- Lead the development of differentiated positioning, messaging frameworks, and market segmentation for Drips' conversational AI-enabled service lines
- Create field-ready product collateral, talk tracks, objection handling guides, solution briefs, and persona-based messaging
- Partner with Product and Services to translate roadmap milestones and delivery capabilities into value-forward market narratives
- Support and evolve Drips' core value propositions by use case and vertical
- Equip AEs and AMs with the tools and content needed to close high-value deals
- Create battlecards, competitive landscapes, and tear sheets for buyer-specific motions
- Collaborate with Sales Ops to integrate enablement into Salesforce and sales workflows
- Architect account-based marketing (ABM) campaigns that target named accounts with highly relevant content and engagement
- Align closely with sales and SDRs to fuel account-specific motions, pipeline velocity, and deal progression
- Launch multi-channel campaigns with built-in metrics and feedback loops
- Partner with Services and Commercial to lead the Voice of the Customer program
- Own white paper development, ABR summaries, and customer narratives
- Ensure content reflects both member-level impact and business-level outcomes
- Build and manage a modern marketing stack with AI-enabled tools to streamline campaign execution and personalize at scale
- Launch a scalable client referral program
- Track and report on PQLs, campaign performance, and influence on pipeline
Requirements
- 8-10+ years in product marketing, with at least 5+ years focused on technology-enabled services (e.g., BPO, AI-powered platforms, or consulting + tech delivery)
- Proven success supporting enterprise sales teams with high-impact collateral and enablement
- Experience owning positioning and GTM for non-SaaS solutions (complex service offerings)
- Strong understanding of ABM strategy and ability to deliver high-precision campaigns at the account level
- Fluent in turning delivery capability into compelling narratives and buyer-centric outcomes
- Skilled in leveraging modern marketing and AI tools to automate and scale impact
Nice-to-haves
- Healthcare payer or provider experience
- Familiarity with CMS quality programs, member engagement, or Medicaid/Medicare operations
Benefits
- Competitive base salary
- Unlimited PTO
