VP, Operations Delivery and Transformation - Commercial and E&S/Specialty

Nationwide•Columbus, OH

9d•Remote

About The Position

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. Please Note: This position is open to working remotely in the United States. #LI-MM1 Are you a critical thinker and a skilled Business Transformation leader? If so, you might be the right person to lead the strategic design and transformation of business capabilities within our Commercial Lines and E&S/Specialty division. This executive will play a pivotal role in enhancing digital capabilities and driving enterprise-wide innovation to deliver exceptional customer and agent experiences in the Property & Casualty insurance space.

Requirements

Bachelor’s degree in Business, Technology, or related field; MBA or equivalent advanced degree preferred.
10+ years of experience in business architecture, enterprise transformation, or strategic planning within the insurance or financial services industry.
Experience with digital transformation, customer experience design, or agile operating models.
Familiarity with core insurance platforms and emerging technologies (e.g., AI, automation, data analytics).
Ability to navigate ambiguity and drive clarity in complex, matrixed environments.
Deep understanding of the Personal Lines insurance market (e.g., auto, homeowners, renters).
Proven experience designing and implementing business capabilities and operating models at scale.
Strong knowledge of business architecture frameworks (e.g., TOGAF, BIZBOK) and tools.
Exceptional communication, facilitation, and stakeholder management skills.

Responsibilities

Establish and maintain business architecture standards, frameworks, and governance processes.
Ensure architectural integrity and consistency across initiatives and platforms.
Define and evolve the business architecture for Personal Lines, ensuring alignment with the enterprise, CL and E&S/S strategy and current and future market demands.
Design and develop scalable solutions and a multi-year technology-enablement roadmap that supports CL and E&S/S’s evolving value proposition and user-centered design.
Partner with executive leadership to translate strategic goals into actionable business capabilities, roadmaps and detailed plans.
Lead the development of sophisticated digital applications to sell and service personal lines products, incorporating global best practices, user-feedback and emerging technologies.
Drive research and strategic decisions around digital experience for agents, customers, and internal users, ensuring a seamless, intuitive, and impactful user journey.
Champion a “digital-first” mindset across the organization, leveraging third-party data, AI, predictive models, and modern UI/UX design.
Cross-functionally lead the Business Analyst discipline and technology enablement execution across multiple roles for CL and E&S/S, ensuring alignment with broader enterprise goals.
Partner with the enterprise Transformation Office to achieve optimized deployment and delivery via business practitioners in agile, LEAN and program management disciplines.
Consult with internal end-users to identify pain points and streamline end-to-end processes, reducing complexity and improving efficiency.
Build and scale business architecture across CL and E&S/S and adjacent business units for shared applications, ensuring reusability and consistency of capabilities.
Lead the design and optimization of end-to-end value streams (e.g., quote-to-bind, claims, policy servicing) to improve efficiency, agility, and customer satisfaction.
Identify capability gaps and recommend solutions to enhance performance and scalability.
Collaborate with Product, Sales, Claims, Technology, Operations, and Data teams to ensure alignment across business and technical architectures.
Oversee business resourcing and effective collaboration for end-to-end transformation initiatives, partnering with IT.
Serve as a trusted advisor to senior leaders, providing insights on transformation opportunities and architectural impacts.
May perform other responsibilities as assigned.

Benefits

medical/dental/vision
life insurance
short and long term disability coverage
paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
company-paid pension plan
business casual attire