VP, Software Engineering - Customer Success

Salesforce•Bellevue, WA

23h

About The Position

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. We are seeking a VP of Software Engineering in our Digital Enterprise Technology (DET) organization that is driving Salesforce’s transformation to the Agentic Enterprise. This executive leadership position will directly support our worldwide Customer Success organization whose primary mission is to drive Customer Health, Product Adoption and Consumption that leads to increased Salesforce Loyalty and reduced attrition. The VP will lead a global engineering team that delivers on the technology roadmap for our Customer facing products, systems & services. This includes the Salesforce Help Portal ( help.salesforce.com ), Customer Success Agentforce Agents, Trailhead Learning and Certification (THA) technologies, Support Console, Incident Management Console, Success and Escalations Management. The leader will build and maintain scalable technology solutions using the latest Salesforce products, contribute to end to end architecture, lead high performing global engineering teams, partner closely with senior executives to deliver durable, secure, and reliable systems that unlock new AI‑powered customer experiences. You’ll combine deep hands‑on technical rigor with executive‑level influence to ship outcomes at enterprise scale. As a leader at Salesforce, you will embody our core values of Trust, Customer Success, Innovation, and Equality, fostering an environment of innovation as “Customer Zero” for our own Salesforce products as our teams deliver groundbreaking solutions.

Requirements

15+ years of progressive engineering management experience, including 5+ years leading senior engineering leaders at scale
Build, mentor, and inspire a world-class team of engineering managers and developer advocates. Foster a culture of innovation, inclusion, and continuous learning while growing future engineers
Deep understanding of the software development lifecycle, CI/CD, and modern AI and cloud-native engineering practices
Strong executive presence with the ability to influence and align senior stakeholders across a complex, matrixed organization
Experience driving large-scale transformations that significantly improved engineer productivity, velocity, and satisfaction
Exceptional communication skills, equally comfortable presenting strategy to senior executive leaders and discussing technical tradeoffs with engineers.
AI literate with hands on ability to go from product requirement to prototype
BS or MS in Computer Science, Software Engineering, or a related discipline

Responsibilities

Provide Technical Solutions: for Business requirements as Customer Zero leveraging the latest in Salesforce products & technologies
Drive strategic alignment : Partner with EVP’s, SVP’s, VP’s and business leaders to translate complex needs into actionable technical roadmaps and multi‑release plans
Drive the Agentic Transformation : Integrate AI components and agentic patterns into systems & platforms safely and measurably, including retrieval, evaluation, and human‑in‑the-loop safeguards
Deliver on the Technology Roadmap: partner with Sr. Business Leaders to execute on an outcome based roadmap, facilitate capacity/demand planning to ensure timely delivery for business critical and seasonal events, take short term and long term corrective action for operational incidents
Manage Stakeholder Expectations: deliver crisp communication through decision memos, trade‑off proposals, proactive delivery updates, and executive readouts. Lead with data and evidence.
Innovate Throughout Delivery : experiment with, assess, and demonstrate new products, features and technologies to meet business needs, drive productivity and efficiency by re-assessing the SDLC through AI native development, champion new AI/ML capabilities for service management and operational support
Set Vision & Goals: for a global Engineering team based on Business strategic priorities, DET goals, and operational imperatives
Build and Mentor Teams : Build, mentor, and uplevel talent, cultivating clarity, craftsmanship, and accountability
Champion observability and resilience : Drive rigorous observability, SLOs, and incident learning to improve MTTR and resilience
Drive Operational Excellence : Raise the bar on readiness through runbooks, testing, IT service management and continuous improvement