VPII, Head of Site Reliability Engineering

LPL Financial•Charlotte, NC

About The Position

At LPL, people leaders hold the key to the employee experience — shaping culture, driving performance, and guiding individuals to new heights. Because when that happens, we all win – clients, LPL, and most importantly our, employees. If you're ready to lead with intention and discover what’s possible, LPL Financial invites you to apply today. We are seeking a dynamic, motivated and experienced leader for our SRE function. In this role, you will mature the Site Reliability Engineering (SRE) function ensuring reliability and performance of organization’s systems and applications. This role involves empowering every person and every team at LPL to observe shared reality of the LPL application health and performance, drive accountability and derive actionable insights through self-service, effective standards and efficient usage of observability and automation platforms This is an exciting opportunity to drive meaningful change and enhancing the advisor and investor experience. If you are passionate about production operations, stability, SRE and Observability and have a track record of success, we invite you to apply and be part of our journey toward greater resilience and efficiency.

Requirements

Progressive experience in technology leadership roles that span across product development, and operational support leadership roles preferably within a financial service or related FinTech firm.
7+ years of developing, cultivating, and leading strong, high-performing teams.
3+ years in Operation support role leading SRE transformation.
Ability to create a strategy/plan that articulates and incorporates compelling Operational Excellence vision.
Expert communication skills, both written and oral, with ability to create/present executive presentations and serve as one of the recognized subject matter experts on the team.
Demonstrate business acumen and the ability to interact with senior leaders, including developing, presenting, and gaining approval on any business cases and funding requests.
Flexibility and organizational change management experience.
The ability to work in a cross-functional team and drive outcomes without having direct authority.
Actively anticipates, identifies, and manages risks within position scope and at the company.
Expert consensus-builder who drives change across initiatives within and outside direct accountability and evaluates solutions to the most complex business challenges.
Strong operational experience on large complex environments.
Strategic leader who anticipates the future, inspires the team to deliver reliable platforms that enable delightful experiences at scale and within established timelines/budget
Ability to synthesize complex solutions into easily implementable solutions paving the way for incremental delivery.
Data driven leader who establishes OKRs, KPIs and inspires the delivery of customer centric solutions.
Excellent people leader who leads by example and has demonstrated experience building highly effective teams
Excellent communication and interpersonal skills, with a focus on collaboration and relationship-building.
Able to communicate effectively with CXOs and convey complex technical details into business terms
Ability to influence and drive change across the organization.
Analytical mindset with the ability to translate data into actionable insights.
Experience in analyzing incident trends and implementing process improvements to enhance operational efficiency.
Able to identify offending service and root cause for at least 70% of incidents within 15-20 mins through effective triaging and engage right stakeholders to achieve MTTR targets

Responsibilities

Develop roadmaps, plans and metrics that communicate the operational excellence vision/progress.
Sets a high bar for results through continuous learning and high degree of observability and automation reducing manual operations across all layers.
Partner with Development and Operational teams to ensure the products are designed with observability, reliability and performance in mind promoting Operational Excellence.
Promote the vision and drive organizational transformation through establishing/maintaining relationships with key stakeholders across the organization, including engineering, operations, and management
Create best-in-class reports and prepare presentations related to LPL’s Operational Excellence that are SVP+, C-Suite, and Board ready.
Collaborate across the firm to maintain alignment on Operational Excellence vision, strategy, and performance to goals, approaching strategy with an entrepreneurial mindset, leveraging critical thinking.
Build core SRE foundations and drive adoption by ensuring the observability and automation platforms are leveraged appropriately and effectively used by operations and development teams to drive down MTTD and MTTR
Drive integration of MELT and ensure metrics and logs are effectively used for detection and triaging across app, infra, cloud native and SAAS based platforms
Optimize usage of platforms by reviewing licenses and usages
Create and promote the culture of continuous learning implementing changes preventing recurrence and enabling actions for early detection and self healing.
Coach, mentor and lead a high performing team with direct and indirect responsibility to deliver on the objectives.