Warehouse and Supply Chain Lead (North America)

SumUp•Boulder, CO

19h•$90,000 - $100,000•Onsite

About The Position

SumUp is seeking an experienced Warehouse and Supply Chain Lead to join the SumUp team in the Boulder, Colorado office. Who you are: You are an experienced operations leader with a strong background in warehouse, supply chain, and procurement management. You bring a hands-on, solutions-oriented mindset and know how to balance operational execution with process improvement and strategic planning. You are highly organized, data-driven, and comfortable working in complex environments where accuracy, speed, and cross-functional collaboration are critical. You know how to build structure, strengthen controls, and create scalable processes that support regional growth while reducing risk and inefficiencies. You are confident in managing supplier relationships, optimizing inventory and procurement workflows, and using systems and reporting to drive better decisions. You communicate clearly, work well across teams, and translate operational priorities into action. Above all, you are a proactive leader who enjoys solving problems, developing people, and continuously improving operations. What you’ll do: Lead Warehouse and Supply Chain operations for the North America region (US, Canada, and Mexico), ensuring accurate inventory management, efficient inbound and outbound flows, and reliable order integrations. Drive initiatives to improve inventory accuracy and reduce operational losses by implementing stronger operational controls, governance frameworks, and automated processes. Own and optimize procurement processes for devices and operational materials, balancing cost, quality, and lead time while ensuring stock availability across the region. Manage supplier relationships, including vendor performance monitoring, pricing negotiations, and SLA management to support operational efficiency. Partner closely with Product, Sales, and Go-to-Market teams to ensure logistics readiness for product launches, demand planning, and regional growth initiatives. Design and implement dashboards, KPIs, and reporting frameworks to improve operational visibility and support strategic decision-making. Lead or support operational improvement projects using a data-driven approach, identifying root causes of operational challenges and implementing scalable solutions. Translate logistics strategy into actionable operational plans, providing clear communication of priorities, risks, and performance to senior stakeholders. Develop and guide a small team supporting warehouse, supply chain, and procurement operations across North America. Who we are: Business owners are at the heart of everything we do at SumUp, which is why we create powerful, easy-to-use financial solutions to help them. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across the globe work together to ensure small business owners we partner with can be successful doing what they love. SumUp is a global financial technology company that allows businesses of all sizes to manage their business and accept payments both in-store and online. Named as Europe’s fastest-growing company in the Inc. 5000, SumUp supports over 4 million merchants globally and operates in 36 markets across Europe, the U.S., South America, and Australia. With our point of sale systems, card terminals and online services relied upon by businesses of all sizes, SumUp is the partner of choice for small businesses from every walk of life.

Requirements

Strong experience (at least 3 years) in warehouse operations, supply chain, or logistics management.
Experience managing procurement processes, supplier relationships, and vendor negotiations.
Leadership experience managing and developing teams in operational environments.
Comfortable working with ERP/WMS systems and understand order integrations and inventory management processes.
Structured and data-driven approach to diagnosing operational challenges and implementing improvements.
Able to communicate complex operational topics clearly to senior stakeholders and cross-functional teams.
Thrive in fast-paced environments with frequent operational changes, product launches, and evolving market demands.
Proactive and hands-on leader who enjoys solving complex problems and driving continuous improvement.

Nice To Haves

Experience working with SAP or other ERP systems.
Background in reducing inventory discrepancies and implementing operational control frameworks.
Experience with demand planning and forecasting processes.
Familiarity with continuous improvement methodologies (Lean, Six Sigma, Kaizen).
Experience working in multi-market or global operations environments.
Experience leading operational transformation or automation initiatives.

Responsibilities

Lead Warehouse and Supply Chain operations for the North America region (US, Canada, and Mexico), ensuring accurate inventory management, efficient inbound and outbound flows, and reliable order integrations.
Drive initiatives to improve inventory accuracy and reduce operational losses by implementing stronger operational controls, governance frameworks, and automated processes.
Own and optimize procurement processes for devices and operational materials, balancing cost, quality, and lead time while ensuring stock availability across the region.
Manage supplier relationships, including vendor performance monitoring, pricing negotiations, and SLA management to support operational efficiency.
Partner closely with Product, Sales, and Go-to-Market teams to ensure logistics readiness for product launches, demand planning, and regional growth initiatives.
Design and implement dashboards, KPIs, and reporting frameworks to improve operational visibility and support strategic decision-making.
Lead or support operational improvement projects using a data-driven approach, identifying root causes of operational challenges and implementing scalable solutions.
Translate logistics strategy into actionable operational plans, providing clear communication of priorities, risks, and performance to senior stakeholders.
Develop and guide a small team supporting warehouse, supply chain, and procurement operations across North America.