Warehouse E-Commerce & Reverse Logistics Supervisor

FERRAGAMO USA INC • Secaucus, NJ

12h • $20 - $24 • Onsite

About The Position

THE E-COMMERCE & REVERSE LOGISTICS SUPERVISOR AT FERRAGAMO PLAYS A PIVOTAL ROLE IN ENSURING OPERATIONAL EXCELLENCE ACROSS THE FULL LIFECYCLE OF PRODUCT MOVEMENT—FROM ORDER FULFILLMENT TO RETURNS. THIS POSITION OVERSEES THE DAILY EXECUTION OF E-COMMERCE LOGISTICS, INCLUDING INVENTORY ACCURACY, ORDER PICKING, PACKING, AND SHIPPING, WHILE MAINTAINING HIGH STANDARDS OF CUSTOMER SATISFACTION AND COLLABORATING WITH CROSS-FUNCTIONAL TEAMS TO SUPPORT ONLINE SALES INITIATIVES. THE ROLE WILL ALSO MANAGE REVERSE LOGISTICS PROCESSES FOR E-COMMERCE, RETAIL, AND WHOLESALE CHANNELS, ENSURING EFFICIENT HANDLING OF RETURNED MERCHANDISE THROUGH INSPECTION AND RE-STOCKING. THIS SUPERVISOR WILL ENSURE THAT BOTH OUTBOUND AND INBOUND LOGISTICS ALIGN WITH FERRAGAMO’S COMMITMENT TO QUALITY, SUSTAINABILITY, AND LUXURY SERVICE.

Requirements

• 3+ years of experience in a omni channel warehouse, preferably in a luxury or fashion environment.
• Proficiency in WMS/ERP systems and Microsoft Office Suite.
• Strong organizational and communication skills.
• Strong understanding of return processes and inventory/quality control.
• Proficiency in WMS/ERP systems and Microsoft Office Suite.

Responsibilities

• Floor (Warehouse Operations) 70%
• Hands-on operational oversight + active supervision
• Monitoring picking, packing, and shipping workflows
• Overseeing return processing & inspections
• Coaching associate’s in real time
• Ensuring safety compliance and SOP adherence
• Resolving live operational issues (short picks, damages, carrier delays)
• Quality control checks
• Balancing labor between outbound & reverse logistics
• Desk (Administrative / Systems / Reporting) 30%
• Systems management + coordination + reporting
• WMS / ERP inventory updates
• KPI tracking (return rates, cycle time, productivity)
• Performance reporting
• Scheduling and workforce allocation planning
• Email coordination with customer service and sales
• Investigating order discrepancies
• Compliance documentation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed