Warehouse Returns - Team Lead

Parts Authority•Hanover, MD

About The Position

Overview Parts Authority, founded in 1973, is a leading national distributor of automotive replacement parts, tools/equipment and transmissions. Headquartered in Long Island, New York, Parts Authority is rapidly expanding, and today has more than 300 locations servicing customers in Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Maine, Maryland, Massachusetts, Missouri, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Texas, Utah, Virginia, Washington, Washington DC and Wisconsin. Parts Authority has grown through both organic initiatives and acquisitions. Over the past several years Parts Authority has acquired over a dozen companies as part of its expansion strategy. Parts Authority’s catalog of over 3 million parts covering more than 125 million applications, ensures our customer partners receive the parts they want, when they want them. What makes Parts Authority different is OUR TEAM. Parts Authority has a team of professionally trained, experienced counter people to assist in finding the right parts and the right brand for each application. Parts Authority carries the best brands in the business for domestic and import vehicles. AC Delco, Motorcraft, Denso, Bosch, KYB, Monroe, Gates, Dorman and Exide are just a few of the more than 400 suppliers from around the world, that Parts Authority partners with to bring our customer partners the best parts. Each team member plays a vital role in our success. We are rapidly expanding and looking for candidates to join our family! So, if you enjoy full-time employment with the opportunity for advancement, look no further. Join our Parts Authority Team today as a Warehouse Returns - Team Lead.

Requirements

Accurately follow directions, both written and verbal
Safety Management
Report Skills
Dependability
Ability to analyze information
Dealing with Complexity
Deadline-Oriented
Time Management
Organization
Detailed oriented
Great communication skills
Interactional personal/people skills
Able to work well under pressure
Must be able to work well with other staff members and supervisors
Computer Literate
Microsoft Office (Excel Spreadsheets, Word, and Outlook)
Must have an open availability
Must be flexible and able to work various shifts
Maintain and promote workplace safety
Securing and transferring cash or other assets.
Able to work weekends.
Read, write, and understand the English language (Spanish is a plus+)
Ability to work under pressure and meet deadlines.
Attention to detail with strong organizational skills.
Excellent customer service skills.
Ability to lift up to 50 pounds and operate various materials handling equipment including fork trucks and pallet jacks.

Responsibilities

helping plan, guide, and direct staff members in an efficient and timely manner to meet customer demands, expectations, deadline, and all administration duties. As well as problem solving.
process product returns, work with warehouse personnel for all other needed responsibilities and High-volume, fast-paced working environment.
answer questions, input accurate return information on customer accounts and perform general warehouse duties, and warehouse cleanup.
Taking ownership for achieving department goals; monitoring all daily reports.
Ensuring that associate workload is managed appropriately.
Ensuring team associates follow proper procedures, and that safety, productivity and quality goals are achieved.
Managing employee relations issues, to include coaching, counseling and corrective action.
Assisting in the training of new associates.
Setting the tone in the department for delivering exceptional customer service.
Maintaining excellent cross-functional and interdepartmental communication.
Directs and oversees the Returns process of sorting, packing, and processing to meet customer deadlines
Assist Returns supervisors to help navigate and prioritize returns
Assist the Returns Supervisor in scheduling, monitoring, training, and discipline of department staff members.
Routinely conduct department meetings.
Monitor customers returns and emails frequently to ensure customer satisfaction
Keep work areas clean and clear of safety hazards
Other various duties will be assigned by the department Manager.