Warranty Admin Manager - Porsche Bethesda

Sonic Automotive•North Bethesda, MD

10d

About The Position

The Warranty Admin Manager will manage and optimize our dealership’s warranty claim processes, ensuring compliance, accuracy, and maximum reimbursement from OEMs.

Requirements

3+ years of automotive warranty administration experience in a dealership setting.
Strong knowledge of OEM warranty policies and procedures, with the ability to audit and submit claims accurately and independently.
Proficiency in dealership management systems (DMS) such as CDK, Reynolds & Reynolds, or similar platforms.
Exceptional attention to detail and documentation review skills to ensure clean, compliant repair orders and minimize chargebacks.
Effective communication and collaboration skills, with the ability to work closely with service, parts, and manufacturer contacts.

Nice To Haves

Prior experience with warranty systems and programs, including familiarity with Warranty Policies & Procedures Manual.
Experience navigating warranty audits and resolving denied or underpaid claims.
Working knowledge of parts return processes and core tracking for warranty-related parts.

Responsibilities

Accurately process and submit manufacturer warranty claims, ensuring full compliance with OEM policies and timelines.
Audit repair orders for proper documentation, labor ops, technician notes, and time stamps to reduce claim denials and chargebacks.
Reconciles all warranty receivables with payments through the appropriate accounting schedule.
Act as the primary point of contact for all manufacturer warranty matters, including audits, inquiries, goodwill requests, and program submissions.
Collaborate with service advisors, technicians, and parts personnel to ensure warranty documentation is complete, consistent, and audit-ready.
Tracks warranty parts by tagging with repair order number, date of replacement, and date on which part may be disposed.
Arranges for parts to be shipped to the factory or distributor, or to be scrapped.
Monitor and manage warranty receivables, aging reports, and claim status to ensure timely reimbursement and minimize outstanding balances.