Warranty Administrator

EquipmentShare • Columbia, MO

8h • Onsite

About The Position

At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.
We’re hiring a Warranty Manager at our Corporate Headquarters in Columbia, MO and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction.
The Warranty Manager is responsible for all aspects of warranty submittal administration. All vendor warranty management and policies and procedures will be developed and kept up to date by the manager.

Requirements

• Administration (Warranty) background mandatory including being proficient in Microsoft Word, Excel, PowerPoint
• A strong understanding of technical schematics and equipment components as they relate to warrantability
• A strong understanding of equipment operation, maintenance, and repair
• Strong communication skills
• Strong attention to detail
• The ability to understand and navigate T3 and other ES developed applications
• The ability to prioritize and manage several projects simultaneously
• High school diploma or equivalent
• Minimum 6-8 years experience - dealer experience is a plus

Nice To Haves

• dealer experience is a plus

Responsibilities

• Develop and update warranty policies and procedures on an ongoing basis to stay in line with vendor policies
• Attend all warranty related training supplied by vendors on an ongoing basis
• Communicate with Service Managers, Parts Managers and supporting staff on updates and any policy changes that occur
• Work in conjunction with Operations and Service Support to ensure that Internally Assigned Key Principle indicators are met regarding warranty
• Provide constructive feedback and solutions to Service/Parts Manager’s when claim submittals are rejected or reduced for future claim submittal
• Assist in failure analysis and provide feedback to Service Managers / Corporate Service Team prior to claim submission to avoid warranty rejections due to misdiagnosis or abuse
• Manage all EquipmentShare warranty submittals and hold meetings with the OEMS, Service Managers and Part Managers to maximize recovery efforts
• Ensure all timelines are met regarding vendor submittal policies
• Understand all vendors warranty policies and statements and related timelines
• Process all warranty related credits for submittal to accounting
• Visualize team progress, find difficulty points and resolve difficulties with team members

Benefits

• Competitive compensation
• Full medical, dental, and vision coverage for full-time employees
• Generous PTO + paid holidays
• 401(k) + company match
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Company events and food truck nights
• 16 hours of paid volunteer time per year — give back to the community you call home
• Career advancement, leadership training, and professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED