Warranty Claims Processor

Patterson Companies, Inc.•Eagan, MN

1d•$17 - $22•Onsite

About The Position

Patterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization. Job Summary The Warranty Claims Processor is responsible for processing and monitoring dental equipment warranty claims and acts as a liaison between field service personnel and manufacturers on warranty policies. This position will also act as a liaison between vendors and internal financial shared services to ensure proper payment by vendors and credits are applied to Patterson Dental. Why join the Patterson Dental National Repair Center team? Patterson Companies is an industry-leading specialty distributor serving the dental, veterinary and rehabilitation supply markets. Driven to meet the needs of healthcare professionals in these growing markets, Patterson provides a total-package approach to doing business. Employees at the National Repair Center have been working with dentists for decades and understand how important handpieces and other small equipment are to a practice. Our customers benefit the knowledge that comes from our certified technicians who can diagnose and fix nearly any issue, as well as the convenience and peace of mind that come with relying on one trusted partner for everything they need. Essential Functions To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

Requirements

High school diploma required
Expresses strong customer service orientation or related experience through excellent written and verbal/phone communication skills, with a two-year minimum experience in customer service environment
Proven understanding of vendor warranty concepts and possession of the ability to research concepts and data
Exhibits strong organizational and multi-tasking skills, demonstrates sound judgment and excellent decision-making abilities, while showing a great attention to detail
Prior experience in shipping or receiving process that includes creating or interpreting transportation documentation
Uses technology with efficiency and possesses core computer skills, including knowledge in Microsoft 365 business suite
Ability to positively contribute to the team environment by taking initiative to learn and improve upon skillsets
Outstanding troubleshooting and problem-solving skills
Ability to multi-task in a fast-paced environment

Nice To Haves

Associates degree or equivalent technical training
Previous experience in a service, repair, or parts management center environment
Ability to read and understand parts schematics
Experience using SAP or similar customer relationship management (CRM) system

Responsibilities

Monitor Warranty Claims
Utilize both Company and vendor (where applicable) programs to monitor incoming claims
Receive feedback from vendors regarding claim credits and declines, and communicate back to field service
Contact internal financial shared services or field branch locations regarding aging claims to ensure prompt return to and credit from vendor partners
Research warranty requirement policies for multiple vendors
Parts Processing
Receive incoming shipments of parts from field service (branch locations) on daily basis
Consolidate parts by vendor
Ensure all appropriate documentation required by both Patterson and manufacturers accompany each returnable part
Prepare consolidated returns for shipment to vendors
Claims Processing
Enter required claim/returns data into vendor portals as required by various vendors
Update SAP system to reflect status of return/claim
Utilize Company programs to research and answer inquiries from both internal and external partners
Create required shipping documents
Communication
Create clear and concise email and/or fax communications
Understand and have the ability to clearly explain claim requirements
Resolve warranty claim discrepancies between field service (branch locations) and manufacturer
Communicate all changes of vendor warranty policies and/or processes to internal OCM group for change management distribution
Performs other duties as assigned