Warranty Coordinator

Kimbel Mechanical Systems, LLC.•Fayetteville, AR

About The Position

Warranty Coordinator / Administrative Assistant Job Summary: Serve as the primary liaison between builders, homeowners, and our field teams, managing and scheduling service requests. Responsible for the end-to-end warranty process while also handling essential administrative tasks, including the filing and tracking of municipal building permits. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This position is a safety sensitive position. Why work for Kimbel Mechanical? Kimbel Mechanical Systems, LLC is Arkansas' largest mechanical contractor performing work nationwide. We perform all phases of plumbing, HVAC, and electrical work on projects such as single-family homes, apartments, condominiums, hotels, and student housing. Kimbel offers employees year-round employment, top pay, and great benefits with opportunities for professional growth, and much more. At Kimbel, your career is our priority. With a structured Career Path laid out in front of you the day you walk in the door, Kimbel dedicates its commitment and resources to ensure you reach your career goals. Upon hire, PTO hours are added to your PTO account

Requirements

Basic computer knowledge
Knowledge of iPhone and iPad
Self-starter
Quick learner
Flexible
Able to prioritize
Organization skills

Responsibilities

Scheduling warranty appointments
Dispatching service providers
Obtaining service providers
Taking phone calls
Answering emails
Checking ITK or builder software for warranty related items
Approving invoices
Make sure appropriate back charges are sent to accounting
Ordering parts needed for warranties
Tracking down parts
Delivering parts
Creating/updating tickets
Getting updates from service providers/KMS employees
Communicating with builders, property managers, superintendents, and project managers.
Updating various reports
Applying for municipal permits
Coding receipts

Benefits

Health coverage: Choose either PPO or HDHP plan
Dental and vision coverage
Basic Life Insurance provided by Kimbel, additional voluntary life insurance policies available
Short-term disability policy. At your one year anniversary Kimbel automatically enrolls employees in the company-paid short term and long-term disability policies at no cost
Supplemental Accident and Critical Illness
Secure Save Emergency Savings Fund
401(k) retirement plan with a match
Six paid holidays, two paid volunteer days per calendar year
2 weeks paid parental leave, 4 weeks paid birth recovery leave
First 6 months of diapers and wipes provided by Kimbel for newborns